Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hilary Agnes Melody Julia Naugon

Port Louis

Overview

2
2
years of professional experience

Work History

Customer Service Agent

Modero
01.2022 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service and to find immediate solutions for the customers
  • Ability to work well independently and as part of a team, as evidenced by successful collaboration on group projects
  • Actively listened to customers, handled concerns quickly
  • Handled customer inquiries and suggestions courteously and professionally and answered constant flow of customer calls with minimal wait

Trainer

Modero
01.2022 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviors throughout training process.
  • Developed effective training plans based on department needs and objectives.
  • Developed individualized training plans to achieve staff readiness.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.

Education

BSC HONS - Human Resource Management

Université Des Mascareignes
Pamplemousse
2026

High School Diploma -

Ocep College
Port Louis
06.2021

Skills

  • Through group projects and presentations during my academic studies and training sessions at work, I have developed strong communication and interpersonal skills allowing for effective collaboration with employees at all levels
  • Ability to assess training needs and develop customized programs to address specific employee development goals
  • Maintain a calm and professional demeanor under pressure
  • I am a tail-oriented individual with strong organizational skills, which are demonstrated through my ability to manage multiple assignments and meet deadlines at both work and in my studies
  • Ability to develop and deliver effective training programs
  • Leadership - skilled in decision making, conflict resolution and strategic planning, enabling successful project execution and team efficiency
  • Excellent active listening skills, enabling me to understand customer and employee needs and provide appropriate assistance
  • Problem solving - utilizes critical thinking and systematic approach to resolve complex problems
  • Good presentation and facilitation skills, with the ability to engage and motivate learners

Languages

French
Upper intermediate
B2
English
Intermediate
B1

Timeline

Customer Service Agent

Modero
01.2022 - Current

Trainer

Modero
01.2022 - Current

BSC HONS - Human Resource Management

Université Des Mascareignes

High School Diploma -

Ocep College

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Hilary Agnes Melody Julia Naugon