Himanshu Kumar Bansal
Krakow
Summary
Accomplished IT professional with extensive expertise in ITIL, incident management, and problem management. Proven track record in handling major incidents (P1/P2) and ensuring SLA compliance. Skilled in cloud technologies such as Azure and AWS, alongside proficiency in VMware, Docker, and Kubernetes. Adept at using tools like ServiceNow CMDB, Splunk, and SolarWinds for effective system monitoring and management. Strong leadership abilities complemented by excellent time management and decision-making skills. Committed to leveraging technical acumen to drive operational excellence and enhance customer service outcomes.
Overview
16
16
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
IT Specialist - ITSM/SCCM & Cloud Infrastructure Monitoring
HCLTech
Krakow
09.2022 - 10.2025
- Manage and coordinate major incidents (P1/P2), ensuring minimal downtime and SLA compliance.
- Implemented IT solutions to enhance system performance and streamline operational processes.
- Lead incident response and service restoration efforts with L2/L3 engineers and cloud teams.
- Implement monitoring dashboards and alert automation using ICINGA, iObserve, Splunk, and ServiceNow.
- Conduct Root Cause Analysis (RCA) and define preventive actions.
- Administer and manage endpoints through SCCM/MECM and Active Directory.
- Support Azure and AWS infrastructure for performance, scalability, and availability.
- Drive ITSM process enhancements and automation initiatives to improve operational efficiency.
- Led cross-functional teams to develop and deploy effective technology strategies.
- Conducted regular system audits to ensure compliance with security protocols and industry standards.
- Monitored systems in operation and input commands to troubleshoot areas.
Technical Team Lead
Saavy Relations Software LLP
Gurgaon
06.2018 - 09.2021
- Lead a team of 10 developers to design and deploy scalable platforms, improving reliability by 15%.
- Engineered solutions for technical challenges, enhancing product scalability and system stability.
- Implemented unit and integration testing, improving quality and reducing defects by 20%.
- Optimized development processes using Scrum methodologies, increasing productivity by 25%.
- Managed performance metrics to ensure high system availability and responsiveness.
- Implemented Agile methodologies to enhance project management and team collaboration.
- Led cross-functional teams to deliver software solutions on time and within budget.
- Monitor team performance and report on key metrics and motivate and recognize team members.
- Prepare reports based on data gathered from multiple sources, presented clearly in Excel.
Project Manager
Atomic Microsystems Pvt Ltd
Delhi
08.2009 - 01.2014
- Managed multiple software projects ensuring timely delivery and quality outcomes.
- Supervised project teams and built strong client relationships, securing 5+ contracts.
- Enforced compliance with project standards and reduced documentation errors by 10%.
- Facilitated coordination between cross-functional teams and external stakeholders.
- Directed cross-functional teams to achieve project milestones within scope and budget.
- Streamlined project workflows, enhancing team collaboration and communication.
Education
Bachelor of Science - IT Specialist
Edicus
Warsaw, PolandMSc - Information and Communication Technology Management
Cardiff Metropolitan University
UKBachelor of Science - Software Engineer
NIIT
Pitampura, Delhi, IndiaSkills
- ITIL
- Incident Management
- Problem Management
- Change Management
- SLA Compliance
- Major Incident Handling (P1/P2)
- RCA
- Azure
- AWS
- VMware
- GPO
- Active Directory
- SCCM/MECM
- ICINGA
- Splunk
- SolarWinds
- ServiceNow CMDB
- IBM TIP
- Cisco ISE
- Terraform
- Docker
- Kubernetes
- IObserve
- Microsoft Defender for Cloud
- Simplify
- Windows
- Linux
- Team Leadership
- Time Management
- Decision-Making
- Customer Service
Certification
- Azure (AZ-104) - Azure Administrator Associate, Microsoft, 2025-09-01
- Azure (AZ-400) - Designing and Implementing Microsoft DevOps Solutions, Microsoft, 2025-08-01
- ScrumMaster - Scrum Alliance Certified, 2025-01-01
- Solutions Architect - Professional - AWS Certification, 2024-06-01
- Fundamentals of Operations Management - Alison Certification, 2024-07-01
- IT Service Management - ITIL Certification, 2018-03-01
Languages
English
Polish
Hindi
Interests
- Travelling
- Cooking
- Cricket
- Music
- Long Driving (Licence for EU)
Timeline
IT Specialist - ITSM/SCCM & Cloud Infrastructure Monitoring
HCLTech
09.2022 - 10.2025
Technical Team Lead
Saavy Relations Software LLP
06.2018 - 09.2021
Project Manager
Atomic Microsystems Pvt Ltd
08.2009 - 01.2014
MSc - Information and Communication Technology Management
Cardiff Metropolitan University
Bachelor of Science - Software Engineer
NIIT
Bachelor of Science - IT Specialist
Edicus