HIMANSHU SHARMA
Helsinki
Summary
- An IT Professional with 11+ years of work experience in leading organizations of the software and banking industry in the areas of IT /business analysis, banking operations and requirements with payment domain solutions.
- Worked in domains like Banking & Finance, Retails and E-commerce.
- Skilled IT analyst in translating complex business strategies into functional and non-functional requirements, ensuring alignment with enterprise architecture, and enabling sustainable, traceable solutions.
- Expertise in bridging the gap between business and IT with solid and diversified experience in tax returns. ,tax accounting, tax provisions, estimated payment calculations and related processing. Experience with various tax audits, year-end audit processes and insurance premium tax returns.
- Worked closely with the Client and Business Analysts & other project stakeholder to understand and document the business, functional and non-functional requirements in Agile environments.
- Create exceptional business/functional requirements documents using cases and test plans from product definitions.
- Excel in project leadership roles – managing/coordinating complex projects involving enhancements to existing product platforms.
- Excellent collaboration with all stakeholders situated at different geographical locations/ international collaboration.
- Able to work well on multiple parallel tasks with minimal supervision while also functioning as a vital team member Quick learner with excellent analytical and communication skills CRM, Project and Change Management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior IT Analyst
Luxoft (DXC Technology Company)
06.2024 - Current
- Collaborate with business stakeholders to define strategies and translate them into actionable IT requirements majorly for data archiving, regulatory(GDPR,/PSD2) and payments requirements.
- Review the onboarding requirement specification and run-through overview sessions for our stakeholders.
- Identify gaps and discrepancies related to feed configurations.
- Conduct process modeling, data mapping, and create architecture diagrams (component, sequence ) to support development and integration.
- Resolution of user queries and business engagement activities up to design sign off in a timely manner.
- Follow the standard processes to track the onboarding projects activity status throughout the SDLC project lifecycle.
- Prepare the test plan and scenarios for assigned onboarding tasks and complete the walkthrough session for our stakeholders
- Perform integration testing, conduct root cause analysis of test defects, implement fixes and prepare UAT deployments (e.g. configuration tags).
- Carry out detailed analysis of feed processing failures during SIT, UAT testing and ensure that all the breaks or issues are identified and resolved in due release timeline.
- To ensure risks and issues in processes are identified, reported and escalated in-time.
- Collaborate and co-ordinate with L3, infrastructure teams and development teams to identify and resolve the feed archiving related issues.
- Preparation of handover document for production support team and participate in post-production verification tasks.
- Created an onboarding process for the new archival system working closely with different pods.
- Actively involved in new location setup and closely worked with different team for deliverables as per the crew committed timeline.
- Created centralized FAQs for end to end process for our POD and business.
- Creation of product documentation over confluence and updating old ones for the POD.
Senior System Analyst (Tax & Payment Operations)
Citibank
02.2022 - 05.2024
- Reclaiming Tax as per DTT for the Clients on Direct and Global account who has invested in Switzerland market.
- Submitted over 5000 Reclaims for Pay Year 2018 single handedly and processed Pay year 2019 reclaims (Statue + 1) in the same year.
- Disseminate work-Review priorities, Statue, aged, large value>1mm CHF, Platinum clients.
- Working on Queries raised by Switzerland Tax Authority/ Clients and CSUs.
- Maintaining/Track / Review Queries in SharePoint and in Query log. Worked in Strict Deadline given by SFTA (Swiss Federation of Tax Authority) and to make sure if Query is responded before Deadline.
- Payment Reconciliation (received from Switzerland Tax Authority) and same is being informed to Client/CSU.
- Gathered and analyzed requirements for banking and payment systems, regulatory compliance ensuring compliance with industry regulations.
- Closely working with Tax Liaison/ Tax Documentation/Tax Authorities/Clients/ CSUs.
- Trained new joiners joining Tax team. Familiarizing them about the system/Application.
- Designed user interfaces and wireframes for internal applications, collaborating closely with UX/UI teams.
- Prepared and maintained system documentation, use cases, and technical diagrams.
- Plan, coordinate, and track progress using agile methodology values and future-state business processes.
- Review and evaluate any proposed solutions.
- Define Is' & 'To Be' process models and data definitions.
Ops Client Service Specialist
Sitel
05.2019 - 08.2022
- Lead cross-functional business process re-engineering teams and identifying the current- and future-state business processes.
- Conduct functional walkthrough to the IT Teams to integrate solutions.
- Act as SPOC for business and responsible for certification of product release before user acceptance.
- Provided technical input for API development and integration projects.
- Impact and Gap Analysis and articulate the right questions to extract business.
- Technical/Process documentation such as BRD, FRD and Solution design documents
- Expertise in CRM, Change Management worked as a liaison between business, technical and non-technical departments.
- Production support, roll out and enhancement Apply system analysis techniques to apply workflow and functional limitations and document in Confluence.
- Assess the complexity, size of change and overall risk factors for the change.
- Defect management for production bugs root cause analysis, prioritization and re-testing of fixes
- Client Onboarding and Reporting
Performance Analyst
Proptiger.com
09.2015 - 01.2017
- Closely collaborated with the Product Owners, SME’s, Stakeholders and served as the liaison between the business and technology teams.
- Strategic Change Management, Operations Control, KYC, Client Onboarding and Reporting.
- Derived Functional Requirement Specifications (FRS), URS.
- Conducted meetings with end users, analyzed and articulated business requirements and further converted requirements into technical specifications using JIRA & Confluence.
- Create Data Flow Diagrams, Use Cases, Sequence Diagrams, Use Case Diagrams & Activity diagrams. Handled Process Narratives, Flow charting Techniques using UML/BPMN.
- Solid knowledge of Scrum techniques and artifacts (including user stories, backlog refinement and definition of done) and can translate them into Jira processes.
Management Trainee, Business Development
ITC Ltd
12.2013 - 09.2015
- Troubleshoot issues using logs analysis.
- Transform requirements into IT system requirements / User Stories
- Prepare test strategies & ensure test coverage with reviews.
- Support system operations (Incidents, Problems & Service Requests) Implement, design and document new and existing IT operational processes as well as perform individual coaching and training for business users.
- Obtained sign-off from client on specifications.
- Business Process Modeling using decision tables and Maintained
- Requirement Traceability Matrix (RTM).
- Review and evaluate any proposed solutions.
Education
Master of Arts - Master of Arts in International Business
SGH Warsaw School Of Economics
Warsaw, Poland01-2021
MBA - Sales And Marketing
NDIM
New Delhi, India05-2014
BBA - Bachelor of Business Administration- General
TACT, BHUBANESWAR
Bhubaneswar, India01-2011
Skills
Asset Servicing
Agile (SAFe, Scrum, Kanban)
Tax compliance
Business Process Automation & servicing
Tax liability analysis
Process Modeling( MS VISIO, UML)
Data Mapping
Confluence
JIRA by Atlassian
XML/JSON
SQL(basic)
Stakeholder Management
API Development (REST API)
SharePoint
UI Prototyping & Design
GITLAB
CRM
Risk Assessment
Business & Systems Analysis
SuperPutty
Postman API
Splunk
Hitachi
Squash
GSNOW/ITIL incident management
Decision Making
Certification
- Developing a Winning Sales and Marketing Strategy., L'Oreal Polska
- MS Excel - Intermediate / Advanced level (customized)
- UNFCCC - United Nations Federations of Climate change and Control.
Languages
English
Full Professional
Timeline
Senior IT Analyst
Luxoft (DXC Technology Company)
06.2024 - Current
Senior System Analyst (Tax & Payment Operations)
Citibank
02.2022 - 05.2024
Ops Client Service Specialist
Sitel
05.2019 - 08.2022
Performance Analyst
Proptiger.com
09.2015 - 01.2017
Management Trainee, Business Development
ITC Ltd
12.2013 - 09.2015
Master of Arts - Master of Arts in International Business
SGH Warsaw School Of Economics
MBA - Sales And Marketing
NDIM
BBA - Bachelor of Business Administration- General
TACT, BHUBANESWAR
KEY ACHIEVEMENTS
Project Timeline Reduction
Exceeded project timelines by 20% due to
effective risk identification and resolution
strategies.
Kudos for leading critical delivery
Received kudos for leading a critical
delivery that successfully aligned business
objectives with technical execution,
ensuring on-time and high-quality
deployment.
Tax Reclaim Success
Submitted over 5000 tax reclaims in one
year, ensuring high accuracy rate
exceeding 97%.
Stakeholder Satisfaction Increase
Achieved 98% satisfaction rate in
stakeholder feedback by improving testing
and onboarding processes.
Training Program Impact
Trained 5 new team members, increasing
team productivity by 30% within 3 months.