Hinali Valani
Warsaw,Poland
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Process Associate
Genpect Ineternational Inc.
krakow, PL
09.2021 - Current
- To give best service for our client {Google} and maintain safety for the world .
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Maintained overall safe work environment through privacy and regulation to reduce safety risks 0%.
- Generated reports detailing findings and recommendations.
Customer Service Representative
Sitel S.p.p Zoo
warsaw, PL
09.2021 - 11.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer emails with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
MBA - Business Administration And Management
The University of Euroregional Economy
Jozefow02.2020
Bachelor of Science - Microbiology
Gujarat Arts And Science College
Gujarat , India05.2017
Skills
- Color correction
- Photo processing
- Inventory management
- Order preparation
- Data Entry
- Customer Service
- Problem-Solving
- Multitasking Abilities
- MS office
- telly
Timeline
Process Associate
Genpect Ineternational Inc.
09.2021 - Current
Customer Service Representative
Sitel S.p.p Zoo
09.2021 - 11.2021
MBA - Business Administration And Management
The University of Euroregional Economy
Bachelor of Science - Microbiology
Gujarat Arts And Science College
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