Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
HIRWA Flora

HIRWA Flora

KATOWICE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

ICT Engineer

Atos
12.2022 - Current
  • Skilled at working independently and collaboratively in ateam environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.

IT analyst

Sopra Steria
01.2021 - 11.2022
  • My daily responsabilities were to monitor clients servers, prepare reports, contact with customers when needed, I acquired not only IT skills but also developed my knowledge in quality assurance and team work

IT Support Specialist

HCL
02.2022 - 10.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.

Education

Business and Information Technology

Business in IT -

WSB Torun
Poland
03.2025

High School - Eletronics And Telecommunication

Apade
Kigali
03.2019

Skills

  • Problem solving skills
  • Leadership skills
  • Analytical skills
  • CERTIFICATES
  • Customer care executive
  • Trainings by sopra steria
  • Technovation
  • Competition certificate
  • SOFTWARE
  • SKILLS
  • Word
  • Powerpoint
  • Microsoft Excel
  • LANGUAGES
  • English

Accomplishments

  • I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection
  • Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the
  • Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of suchdata, and repealing Directive 95/46/EC (General Data Protection Regulation).

Languages

kinyarwanda
Native language
French
Advanced
C1
English
Proficient
C2

Timeline

ICT Engineer

Atos
12.2022 - Current

IT Support Specialist

HCL
02.2022 - 10.2022

IT analyst

Sopra Steria
01.2021 - 11.2022

Business and Information Technology

Business in IT -

WSB Torun

High School - Eletronics And Telecommunication

Apade

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HIRWA Flora