Hiwot Wolde
Warsaw
Summary
Organized and dependable candidate successful with more than 3 years experience at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Business Analyst
BMW project- Accenture Operations
01.2023 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Workforce Real Time Analyst
Square project- foundever
06.2021 - 01.2023
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Prepared and maintained reports, dashboards and monthly packages.
- Provided training on dashboard and package development to team members and management.
Quality Assurance Analyst
Testronics
02.2021 - 07.2021
- Fixed identified issues to improve workflows.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Wrote and maintained detailed internal documentation on developed systems.
- Reported progress, test metrics and results to project stakeholders.
Customer Sales and Service Expert
Ambalay Raey trade and industry
01.2019 - 01.2020
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
Education
Bachelor of Science - Business Management
Collegium Civitas
Warsaw, Poland01.2024
Skills
- Integrated Reporting Information System (IRIS)
- Confluence
- Tableau
- Workforce Scheduling
- JIRA
- Business Forecasting
- SAP
- Salesforce
- Advanced excel
- Looker
Timeline
Business Analyst
BMW project- Accenture Operations
01.2023 - Current
Workforce Real Time Analyst
Square project- foundever
06.2021 - 01.2023
Quality Assurance Analyst
Testronics
02.2021 - 07.2021
Customer Sales and Service Expert
Ambalay Raey trade and industry
01.2019 - 01.2020
Bachelor of Science - Business Management
Collegium Civitas
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