Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Homer M. Mestica

Homer M. Mestica

Okonek

Summary

Resourceful Office Assistant able to handle diverse job requirements and meet company goals. Consistently looks for ways to increase team success against challenging performance targets. Strong work ethic, professional demeanor, and great initiative with years of experience in sales, customer service, data entry.

Overview

14
14
years of professional experience

Work History

Mushroom Sorter /Picker Packer

Okechamp
04.2022 - Current
  • Picking and sorting mushrooms into appropriate grades
  • Discarding over-ripened and rotten mushrooms
  • Cleaning of the area before shift ends.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Protected materials for transport by correctly packaging products in boxes and crates.

Factory Worker

Indyk Factory
12.2021 - 02.2022
  • Processing the turkey meat based on the required quantity and specifications
  • Labeling and safely packaging the merchandise, ensuring the items are free of any defects
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Cleaning the work area before shift ends.

Underwriting Support Officer

RAK Insurance
06.2019 - 10.2021
  • Underwriting standard and non-standard commercial insurance products
  • Underwriting products and policies within strict company guidelines
  • Achieving business growth in accordance with set targets
  • Making changes to underwriting terms and documentation
  • Ensuring that underwriting files are properly maintained and accurately updated.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Quality Assurance / Admin Assistant

Julphar Pharmaceutical Industries
04.2015 - 05.2019
  • Maintaining daily work book (logbook) for incoming and outgoing documents
  • Typing documents and correspondence, detailed reports etc
  • Preparing and entering employees overtime in the computer in a montly basis
  • Responding to enquiries via e-mails
  • Maintain calendar of activities, meetings, and various events for assigned staff
  • Follow-up pending documents and sending documents to other departments
  • Responsible for ordering stationary and other materials required including furniture and consumable items
  • Reconcile petty cash for reimbursement and maintain receipts
  • Perform some book keeping and/or purchasing functions thru SAP
  • Any other work assigned by Quality Assurance Director.

Customer Service & Sales Officer

Budget Rent-A-Car (Double Tree by Hilton)
11.2013 - 03.2015
  • Handle customer enquiries
  • Sell Budget’s products and services
  • Complete qualification procedures before renting vehicles
  • Complete rental transactions and agreements
  • Explain all rates and charges to customers
  • Complete transaction procedures for returned vehicles
  • Obtain accident reports and forward to Operations for estimates on damage cost
  • Maintain accurate records and update registers where applicable
  • Complete and submit finance documents within given time limits
  • Maintain tidiness of work area
  • Adhere to company rules on grooming, personal hygiene and uniforms
  • Exercise limits of authority as outlined in the Rental Agents Guide
  • Understand and adhere to the requirements of Budget’s Quality Policy
  • Deal with customer objections before they arise
  • Upsell to minimize turndowns and upgrades during peak utilization periods
  • Be aware of customer’s requirements and use creative solutions to meet their needs

Q.A. Assistant

Falcon Pack
08.2012 - 09.2013
  • Responsible to constantly monitor the company’s product portfolio quality
  • Ensure all products are received, stored and distributed in compliance with company’s SOPs
  • Conduct in-house inspections of depot to ensure a high level of hygiene and housekeeping standard
  • Provide technical guidance and support on quality issues, product specification and non-conformance to QA Manager
  • Ensure customer complaints are handled in a timely manner and corrective actions are implemented to rectify issues.

Quality Assurance Inspector (Shipping/Pckg Area)

Julphar Pharmaceutical Industries
09.2009 - 07.2012
  • Responsible to monitor shipping activities; to give assurance that all consignment dispatch only after QC release
  • Responsible for the compliance of SOPs and cGMP in the shipping, production, packaging, weighing, and printing area
  • In-process checks every hour for tablet, capsule, and pps products for weight variation, thickness, hardness, diameter, friability, disintegration test
  • CGMP checks in the area and raising of Incidence Citation and Corrective Action Reports, follow-up and close-out report
  • Checking weight variation for suppositories, cream and ointment, volume variations of liquid filled bottles, leak test, sealing checks, torque test and endline checks for the finished product
  • Verify the compliance of documentation in printing, packaging, and weighing areas which include checking of log books (equipment usage records, calibration records, training records, SOP reading records, cleaning records, etc.)
  • Audit checks of the issued and dispensed raw materials in weighing area
  • Verification of cleaning and sanitation checks
  • Responsible for the sampling of finished product as per the procedures.

Sales Assistant

Kirby Building Systems
03.2008 - 06.2009
  • Answers queries regarding our product over the phone or via e-mail from our prospective customers
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Prepares proposal such as the delivery period, supply prices, payment terms, terms and conditions of sale, etc. to be sent to the customer along with the contract of agreement
  • Schedule/Confirm meetings to customer with the Area Sales Manager
  • Coordinates customer’s inquiries and complaints with other departments as required, ensuring customer service and resolution
  • Manage sales correspondence as required
  • Advise customers to settle their payments to avoid delays for the delivery
  • Maintain hard and softcopies of revised/approved drawings for reference.

Education

Bachelor of Science - Computer Science

Asiacareer College Foundation
Dagupan City, Philippines

Skills

  • Customer Service
  • Reception Area Management
  • Package Deliveries
  • MS Word, Excel & Powerpoint
  • Typing & Telephone skills
  • Organized
  • Flexible
  • Maintaining Quality Assurance Standards
  • Maintaining Work Areas
  • Monthly Audits
  • Standard Operating Procedures Understanding
  • Data Input

Additional Information

  • Additional Skills , Valid UAE Driving License

Languages

English
Advanced
C1

Timeline

Mushroom Sorter /Picker Packer

Okechamp
04.2022 - Current

Factory Worker

Indyk Factory
12.2021 - 02.2022

Underwriting Support Officer

RAK Insurance
06.2019 - 10.2021

Quality Assurance / Admin Assistant

Julphar Pharmaceutical Industries
04.2015 - 05.2019

Customer Service & Sales Officer

Budget Rent-A-Car (Double Tree by Hilton)
11.2013 - 03.2015

Q.A. Assistant

Falcon Pack
08.2012 - 09.2013

Quality Assurance Inspector (Shipping/Pckg Area)

Julphar Pharmaceutical Industries
09.2009 - 07.2012

Sales Assistant

Kirby Building Systems
03.2008 - 06.2009

Bachelor of Science - Computer Science

Asiacareer College Foundation

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Homer M. Mestica