Hope Mawire
Warsaw
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Standard Chartered Bank through expert complaint resolution and efficient call management. Skilled in Microsoft Excel and maintaining professionalism under pressure, I significantly improved loyalty and reduced hold times. Demonstrates exceptional ability in handling escalated calls and mastering software systems for optimal service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Standard Chartered Bank
09.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Netone Network Solution Company
02.2022 - 09.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor Of Science In Nursing - Nursing
WSEI
Warsaw10.2026
High School Diploma - Economics And Business Studies
Pamushana High School
Mutare Zimbabwe 01.2022
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Microsoft PowerPoint
- Spreadsheets
- Customer RMA management
Affiliations
Professional association
Academic and research affiliation
Certification
Zimsec Ordinary level certificate
Zimsec Advanced level certificate
Additional Information
Here’s a professional summary for a Customer Service Representative role:
“Dedicated Customer Service Representative with over 2 years of experience in delivering exceptional support in fast-paced environments. Skilled in handling customer inquiries, resolving issues efficiently, and enhancing customer satisfaction. Recognised for strong communication skills, empathy, and problem-solving abilities.
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Standard Chartered Bank
09.2022 - 10.2023
Call Center Representative
Netone Network Solution Company
02.2022 - 09.2022
Bachelor Of Science In Nursing - Nursing
WSEI
High School Diploma - Economics And Business Studies
Pamushana High School
Similar Profiles
VIJAY SAWLANIVIJAY SAWLANI
Senior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor BankSenior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor Bank
Samarth ShenoySamarth Shenoy
Vice President at Standard Chartered BankVice President at Standard Chartered Bank
Sophia O SwaiSophia O Swai
Branch Sales and Service Executive at Standard Chartered BankBranch Sales and Service Executive at Standard Chartered Bank
PONRAJ BALUPONRAJ BALU
Senior Infrastructure Manager at Standard Chartered BankSenior Infrastructure Manager at Standard Chartered Bank
Oliwia KowalskaOliwia Kowalska
English Teacher at Strefa JęzykaEnglish Teacher at Strefa Języka