Hrisi Markova
Sofia
Summary
Astute employee with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Partner Support
Offside Gaming
02.2022 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Sales Assistant
Decathlon Bulgaria
10.2018 - 01.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
Warsaw Management University
Master of Business Psychology -
International Business School
Sofia, Bulgaria07.2023
Bachelor of International Business Economics -
International Business School
Sofia, Bulgaria12.2022
High School Diploma -
1 SU Pencho Slaveykov
Sofia, Bulgaria05.2018
Skills
- Planning and Coordination
- Analytical and Critical Thinking
- Active Listening
- Attention to Detail
- Problem-Solving
- Decision-Making
- MS Office
Driving license
B, B1
Languages
English, Spanish, Italian
Native language
English
Upper intermediate
B2
Italian
Beginner
A1
Spanish
Upper intermediate
B2
Timeline
Partner Support
Offside Gaming
02.2022 - Current
Sales Assistant
Decathlon Bulgaria
10.2018 - 01.2022
Warsaw Management University
Master of Business Psychology -
International Business School
Bachelor of International Business Economics -
International Business School
High School Diploma -
1 SU Pencho Slaveykov
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