Activities like: Biking , Nordic Walking, Mountain Hiking& Snowboarding
Hugo van Rijn
Automation Center of Excellence Leader
Krakow
Summary
Seasoned Manager with a strong financial background. Over 16 years of experience in the Business Process Outsourcing (BPO) domain. With the constant Continuous Improvement focus,
Passion to work with people and clients. Leading a team of Delivery Consultants and Automation Specialists with expertise in developing process improvement solutions resulting in better efficiency, effectiveness, and improved processes for clients across Europe
Overview
22
22
years of professional experience
16
16
Years of Business Process Outsourcing experience
7
7
Years of Robotic Process Autoamtion experience
3
3
Languages
Work History
IBM
BTO Business Consulting Services
Krakow
02.2007 - Current
- Performed several roles and delivered services to multiple clients
- Developed myself from Senior Team Leader to Senior up-line Manager
- Transformed from Finance specialist into Process Excellence specialist
Automation Centre of Excellence Leader
IBM
Krakow
01.2018 - Current
- Deliver high quality RPA solutions for over 30 customers
- Establishing IBM RPA best practices
- Leading team Developers and Business Analysts
- Leading operations Support team for RPA Solutions
- Increase Automation Yield for existing clients
- Providing new technologies to Client teams
EMEA CI & Automation Lead
IBM
Krakow
02.2017 - 01.2018
- Support BPO account teams to achieve solution productivity
- Achieved 2017 EMEA Continues Improvement and Automation targets by decreasing of headcount of 10%.
Delivery Consultants and Solutions Leader
IBM
Krakow
07.2016 - 02.2017
- Build team of 12 Delivery Consultants team in IBM Krakow BPO Center
- Established Solution Hub of 10 people in IBM Krakow BPO Center
Senior Delivery Operations Manager
IBM
Krakow
09.2014 - 07.2016
- Part of Krakow Delivery Center management team
- Up-line manager for Multiple departments + 500 employees
- Acted as Escalation point and providing guidance in change management
- Acted as Coach and Mentor for Manager & Top Talents
- Provided support and Guidance in establishing governance and operating models on new contracts
- Built Advisory Services in IBM Krakow BPO Center
Global RTR & PTP Process Lead for Linde Project
IBM
Krakow
02.2014 - 11.2014
- Led Global RTR & PTP process Delivery on Linde project
- Coordinated Global Continues Improvement implementations across different Geographies
- Implemented new set of Service Level Agreements
- Established transition /transformation process of prolonged contract which was extended for additional scope and for additional years (until 2021)
Delivery & Operation Manager for Linde Project
IBM
Krakow
01.2011 - 11.2014
- Developed from Operational Manager (2011-2013) to Delivery Manager (2013-2014)
- Led team of 80 employees, providing services across full F&A scope (RTR, OTC, PTP processes) for 12 different countries
- Cooperated work form IBM Bangalore Office (approximately 150 employees)
- Established Service Level Agreements in Client workshops
- Improved client RTR processes during client transformation workshops
Delivery Manager for Toshiba Project
IBM
Krakow
07.2013 - 03.2014
- Established new contract with small Delivery team of 3 employees providing services within PTP scope
- Quickly built trust with new Client
- Supported IBM Solution team which resulted in contract extension for 50 FTE's
Senior Team Leader for Linde Project
IBM
Krakow
07.2010 - 12.2010
- Led team of 13 people which provided support for all F&A Processes
- Performed financial reporting including Budget and Forecast Process
- Implemented multiple Continues Improvement for Linde project
- Led successful Transition in Netherlands and Belgium
Senior Team Leader for Unilever Project
IBM
Krakow
07.2007 - 03.2010
- Led team of 10 people and provided services to 3 operating companies (Unilever Corporate Centre, Unilever Belgium and Unilever Research & Development Vlaardingen)
- Established Continues Improvement team for Unilever RTR team (across all countries)
- Led Successful Unilever Transition
Advisor
KPMG Management Services
Den Haag
01.2002 - 01.2007
Worked on following secondment clients:
- UWV (Dutch Social Benefits Administration) - 2004-2005 & 2006-2007
- Achmea Income Insurance- 2005- 2006
- DuPont Performance Coatings B.V. (DuPont De Nemours) - 2005
- Municipality of The Hague - 2005
- Ministry of Transport, Public Works and Water Management - 2002-2004
Education
Internal Courses (Selection)
IBM
Krakow 02.2007 - 01.2023
- Accounting, Auditing and Controlling
Erasmus University Rotterdam
09.2003 - 12.2006
Business Economics
Haagse Hogeschool / University of Applied Science
Den Haag / The Hague 09.1996 - 07.2000
Skills
Robotic Process Automation
Business Process Transformation
Continuous Improvement
Deep Finance Knowledge (RTR, OTC and PTP)
People Manager
Service Performance Management
Senior Delivery Manager
Sharing Best Practices
Solution Standards
IBM Design Thinking Practitioner
Project Management
Change Management
Interests
Team Sports: Basketball & Football
Politics, Economics, Finance (Controlling) & Process Improvements
Timeline
Automation Centre of Excellence Leader
IBM
01.2018 - Current
EMEA CI & Automation Lead
IBM
02.2017 - 01.2018
Delivery Consultants and Solutions Leader
IBM
07.2016 - 02.2017
Senior Delivery Operations Manager
IBM
09.2014 - 07.2016
Global RTR & PTP Process Lead for Linde Project
IBM
02.2014 - 11.2014
Delivery Manager for Toshiba Project
IBM
07.2013 - 03.2014
Delivery & Operation Manager for Linde Project
IBM
01.2011 - 11.2014
Senior Team Leader for Linde Project
IBM
07.2010 - 12.2010
Senior Team Leader for Unilever Project
IBM
07.2007 - 03.2010
IBM
BTO Business Consulting Services
02.2007 - Current
Internal Courses (Selection)
IBM
02.2007 - 01.2023
- Accounting, Auditing and Controlling
Erasmus University Rotterdam
09.2003 - 12.2006
Advisor
KPMG Management Services
01.2002 - 01.2007
Business Economics
Haagse Hogeschool / University of Applied Science
09.1996 - 07.2000