Hugo van Rijn

• Performed several roles and delivered services to multiple clients
• Developed myself from Senior Team Leader to Senior up-line Manager
• Transformed from Finance specialist into Process Excellence specialist

• Deliver high quality RPA solutions for over 30 customers
• Establishing IBM RPA best practices
• Leading team Developers and Business Analysts
• Leading operations Support team for RPA Solutions
• Increase Automation Yield for existing clients
• Providing new technologies to Client teams

• Support BPO account teams to achieve solution productivity
• Achieved 2017 EMEA Continues Improvement and Automation targets by decreasing of headcount of 10%.

• Build team of 12 Delivery Consultants team in IBM Krakow BPO Center
• Established Solution Hub of 10 people in IBM Krakow BPO Center

• Part of Krakow Delivery Center management team
• Up-line manager for Multiple departments + 500 employees
• Acted as Escalation point and providing guidance in change management
• Acted as Coach and Mentor for Manager & Top Talents
• Provided support and Guidance in establishing governance and operating models on new contracts
• Built Advisory Services in IBM Krakow BPO Center

• Led Global RTR & PTP process Delivery on Linde project
• Coordinated Global Continues Improvement implementations across different Geographies
• Implemented new set of Service Level Agreements
• Established transition /transformation process of prolonged contract which was extended for additional scope and for additional years (until 2021)

• Developed from Operational Manager (2011-2013) to Delivery Manager (2013-2014)
• Led team of 80 employees, providing services across full F&A scope (RTR, OTC, PTP processes) for 12 different countries
• Cooperated work form IBM Bangalore Office (approximately 150 employees)
• Established Service Level Agreements in Client workshops
• Improved client RTR processes during client transformation workshops

• Established new contract with small Delivery team of 3 employees providing services within PTP scope
• Quickly built trust with new Client
• Supported IBM Solution team which resulted in contract extension for 50 FTE's

• Led team of 13 people which provided support for all F&A Processes
• Performed financial reporting including Budget and Forecast Process
• Implemented multiple Continues Improvement for Linde project
• Led successful Transition in Netherlands and Belgium

• Led team of 10 people and provided services to 3 operating companies (Unilever Corporate Centre, Unilever Belgium and Unilever Research & Development Vlaardingen)
• Established Continues Improvement team for Unilever RTR team (across all countries)
• Led Successful Unilever Transition

Worked on following secondment clients:

• UWV (Dutch Social Benefits Administration) - 2004-2005 & 2006-2007
• Achmea Income Insurance- 2005- 2006
• DuPont Performance Coatings B.V. (DuPont De Nemours) - 2005
• Municipality of The Hague - 2005
• Ministry of Transport, Public Works and Water Management - 2002-2004