Overview
Work History
Education
Skills
Professional Summary
Timeline
Generic
Humbat Mammadov

Humbat Mammadov

Technical Support
Krakow

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Data Reviewer

Accenture
Krakow, Lesser Poland
05.2024 - Current
  • Reviewed and verified digital content submissions for data structure integrity, tagging correctness, and accessibility compliance.
  • Reported classification errors and system bugs through internal logging tools, collaborating with tech teams to address root issues.
  • Provided ongoing support to quality assurance and content teams, documenting edge cases and flagging system logic breakdowns.
  • Maintained structured review metrics in Google Sheets, contributing to internal reporting on quality and processing accuracy.
  • Ensured compliance with WCAG standards and supported accessibility issue escalations with detailed evidence and documentation.

Senior IT Support

HCL Technologies
Krakow, Lesser Poland
08.2022 - 04.2024
  • Provided IT support for enterprise-level users working with Azure and SAP, resolving configuration issues, system access requests, and service disruptions.
  • Used SQL to analyze and resolve SAP data flow errors, report mismatches, and service failures tied to user actions or system faults.
  • Conducted root cause analysis using Aspen logs, identifying patterns of recurring outages and creating action plans for long-term fixes.
  • Managed user provisioning and access permissions through Active Directory, ensuring secure and efficient onboarding.
  • Created incident tracking dashboards in Google Sheets, helping management monitor issue trends and resolution effectiveness.

Senior Technical Support

PIN-UP Global
Baku
01.2021 - 07.2022
  • Delivered Tier 2/3 technical support to over 300 internal and partner users, resolving incidents across backend tools, admin panels, and live platforms.
  • Diagnosed and resolved complex user account, access, and configuration issues by working across CRM systems and Active Directory.
  • Logged, categorized, and escalated technical issues through Jira, working closely with developers and QA teams to ensure timely resolution.
  • Monitored support KPIs and compiled performance dashboards using Google Sheets to highlight ticket trends and operational inefficiencies.
  • Developed internal technical documentation in Confluence, improving the knowledge base and reducing first-response time for junior agents.

Data Analyst

Royal
Baku
10.2019 - 12.2020
  • Provided technical assistance and issue resolution for internal users reporting dashboard errors, SQL data mismatches, and visualization bugs in Power BI.
  • Troubleshot CRM-related reporting failures by tracing data issues through SQL queries and coordinating fixes with development teams.
  • Used TestRail and Jira to track data-related incidents, test bug fixes, and validate reporting accuracy before production deployment.
  • Supported Git-based version control for SQL reporting scripts and provided training for team members on correct usage.
  • Produced structured support reports using Google Sheets and Excel to inform team leads of recurring issues and system gaps.
  • Utilized data visualization tools to effectively communicate business insights.

Education

MBA - Global Business Management

National-Louis University (WSB-NLU)
Nowy Sacz, Poland
10.2022 - 08.2024

Bachelor of Science - Journalism

Baku Slavic University
Baku, Azerbaijan
09.2016 - 05.2020

Skills

  • Microsoft Office

  • SQL Oracle

  • Git

  • Jira

  • Confluence

  • Customer Relationship Management

  • Active Directory

  • Azure

  • SAP

  • Power BI

  • TestRail

  • Aspen

  • Postman

Professional Summary

Technical Support Specialist with strong experience in resolving system issues, managing user access, and supporting internal platforms across global teams. Skilled in tools like Jira, Active Directory, SQL, and CRM systems, with a track record of identifying technical problems, analyzing data, and collaborating with IT and product teams to deliver fast, effective solutions. Reliable, detail-oriented, and experienced in both support operations and system optimization.

Timeline

Data Reviewer

Accenture
05.2024 - Current

MBA - Global Business Management

National-Louis University (WSB-NLU)
10.2022 - 08.2024

Senior IT Support

HCL Technologies
08.2022 - 04.2024

Senior Technical Support

PIN-UP Global
01.2021 - 07.2022

Data Analyst

Royal
10.2019 - 12.2020

Bachelor of Science - Journalism

Baku Slavic University
09.2016 - 05.2020

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Humbat MammadovTechnical Support