Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Hussein Farhat

Gdansk,22

Summary

Aspiring IT Support Specialist with foundational skills in Python programming and experience troubleshooting hardware, software, and network issues. Eager to apply technical expertise in a hands-on support role and contribute to a team environment while continuing to grow in the IT field.

Overview

7
7
years of professional experience

Work History

Senior Compliance Associate

Amazon
08.2021 - Current
  • Utilized digital tools and platforms to manage and assess product documentation, ensuring compliance with regulations and internal standards.
  • Collaborated with internal teams through communication tools and systems to request and verify documentation, enhancing data management workflows.
  • Provided technical support to team members on compliance-related tools and systems, troubleshooting issues to ensure smooth operations.
  • Assisted in the integration and onboarding of new compliance software by conducting user testing, offering feedback, and training staff on system functionalities.

Customer Support Technician

Pirlo Business Consultants
05.2018 - 02.2020
  • Delivered exceptional technical support to customers through phone, email, and chat, assisting with troubleshooting software and hardware issues in a user-friendly manner.
  • Diagnosed and resolved common technical problems for non-technical users, ensuring customer satisfaction and minimizing downtime.
  • Collaborated with team members and engineers to address and resolve complex customer issues, strengthening teamwork and technical communication skills.

IT Technical Support Intern

South Leb. Water Establishment
07.2019 - 10.2019
  • Provided technical support to employees by resolving issues related to software crashes, network connectivity, and peripheral device setups, including printers and scanners.
  • Performed routine system maintenance tasks, including software updates, patch management, and data backups, to ensure seamless operations and minimize downtime.
  • Collaborated with the IT team to monitor and address system performance issues, contributing to a stable and secure IT environment.


Education

Python Developer Bootcamp -

Future Collars
Poland
10.2024

Master of Science - Computer Engineering

Vistula University
Warsaw, Poland
01.2022

Bachelor of Science - Telecommunications Engineering

Art, Sciences And Technology
Lebanon
01.2017

Skills

  • Python (Object-Oriented Programming)
  • JavaScript (including frameworks)
  • HTML, CSS
  • Exposure to the Flask Framework for web applications
  • Experience with SQLAlchemy and ORM tools for database interaction
  • Understanding of relational databases: SQLite and PostgreSQL
  • Familiar with troubleshooting common software and hardware issues
  • Basic understanding of ticketing systems for issue tracking
  • Basic proficiency with Git and GitHub
  • Introductory knowledge of cloud platforms and services
  • Keen to learn IT support tasks (updates, backups, security)
  • Strong problem-solving and communication skills

Projects

  • Task Management Web App: Built a task manager using Flask, SQLite, SQLAlchemy, and JavaScript, with full CRUD functionality and a responsive design.
  • Portfolio Website: Designed and deployed a personal website using HTML, CSS, JavaScript, and a cloud hosting platform.
  • Library Management System: Developed a desktop app with Python and SQLite for managing library resources using OOP principles.
  • Weather Web App: Created a weather app using API integration to fetch and display real-time weather data.

Timeline

Senior Compliance Associate

Amazon
08.2021 - Current

IT Technical Support Intern

South Leb. Water Establishment
07.2019 - 10.2019

Customer Support Technician

Pirlo Business Consultants
05.2018 - 02.2020

Python Developer Bootcamp -

Future Collars

Master of Science - Computer Engineering

Vistula University

Bachelor of Science - Telecommunications Engineering

Art, Sciences And Technology

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Hussein Farhat