HYGUETTE KAMIKAZI UWIMPUHWE
poznan
Summary
Business/commerce in general student with a background in Networking and accounting. Strong technical proficiency with work history in Business and Networking support.In-depth knowledge of fresh desk and dixa coupled with Customer service and technical support abilities.Proven history of call center experience and computer maintenance .
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT/Network Support Engineer
TECH DOMAIN
06.2025 - 09.2025
- Diagnosed and resolved network connectivity issues to ensure optimal performance across multiple systems.
- Implemented network monitoring tools to proactively identify and address potential disruptions.
- Provided technical support for LAN/WAN infrastructure, enhancing operational efficiency and user satisfaction.
- Collaborated with cross-functional teams to streamline network configurations and improve overall system reliability.
Business Development Support Representative
TEMU RWANDA
10.2022 - 04.2025
- Prospected ,qualified and engaged potential clients to generate new business opportunities in B2B and B2C segments
- Managed end-to-end sales cycles from initial outreach and presentations to contract negotiation and closing
- Maintained detailed customer data using CRM tools to ensure accurate forecasting and pipeline visibility
- Collaborated closely with cross-functional teams to deliver tailored business solutions that met client needs
- Consistency achieved and exceeded monthly sales and engagement targets through strategic outreach and relationship building
- Provided post-sales support and account management to strengthen customer loyalty and retention
- Conducted market research to identify trends,competitors activities and opportunities for business expansion.
Computer Support Specialist
IDEBATE RWANDA
11.2020 - 10.2022
- Lent technical support ,consulting and implementation services to maintain system performance threshold
- Researched and maintained IT project and service documentation to assist future problem resolution
- Created and updated training materials and procedures
- Contacted manufactures or vendors to resolve major hardware and software issues
- Designed and customizes implementations to provide system integrity and security
- Trained users to operate and manage hardware and software
- Assisted in technical support process refinement to improve customer service and support
- Disassembled computer system to troubleshoot and resolve hardware issues
- Installed and configured printers and scanners ,resetting default device passwords to prevent cyber-attacks
- Developed training materials,conducted webinars and authored wikis for user training and support use.
CUSTOMER CARE OPERATOR
KIGALI-RWANDA
03.2020 - 09.2020
- Kept customer and system account information and current to support timely resolution for all concerns
- Documented customer inquires and feedback ,including service delivery suggestions in company database
- Evaluated customer account information to assess current issues and determine potential solutions
- Enhanced client retention by driving product benefits and features and preferred suppliers information delivery around client needs
- De-escalated customer issues with proven conflict mediation and problem -solving abilities
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
CALL CENTER CUSTOMER SUPPORT
MTN RWANDA
02.2019 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Consulted with customers to determine best methods to resolve service and billing issues
- managed customers expectations by clarifying needs,identifying options and recommending products and services
- delivered fast,friendly and knowledge service for routine questions and service complaints
- documented converstions with customers to track requests problem and solutions
- processed customer account changes.
Education
BACHELOR'S DEGREE IN BUSINESS/COMMERCE GENERAL - BUSINESS/COMMERCE, GENERAL
WSHIU POZNAN
POZNAN-POLAND02-2026
High School Diploma -
ACEJ KARAMA
MUHANGA-RWANDA08-2022
Skills
- Network troubleshooting
- Network configuration
- VPN configuration
- Root-cause analysis
- Ticket management
- Service desk support
- Customer support needs assessment
- Service now software
- Decision-making
- Leadership
- Active listening
- Friendly,positive attitude
- Planning
- Work ethic
Accomplishments
. Increased client base by 25% within six months
.Surpassed quarterly revenue targets by an average of 15%
.Recognized for maintaining a 98% client satisfaction rate through effective communication and proactive support.
Certification
COURSE CERTIFICATE IN configure service workloads access using Azure Networking
Languages
English
Native or Bilingual
French
Full Professional
kinyarwanda
Native or Bilingual
Timeline
IT/Network Support Engineer
TECH DOMAIN
06.2025 - 09.2025
Business Development Support Representative
TEMU RWANDA
10.2022 - 04.2025
Computer Support Specialist
IDEBATE RWANDA
11.2020 - 10.2022
CUSTOMER CARE OPERATOR
KIGALI-RWANDA
03.2020 - 09.2020
CALL CENTER CUSTOMER SUPPORT
MTN RWANDA
02.2019 - 02.2020
BACHELOR'S DEGREE IN BUSINESS/COMMERCE GENERAL - BUSINESS/COMMERCE, GENERAL
WSHIU POZNAN
High School Diploma -
ACEJ KARAMA