I-CHING LU
Winnipeg
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and sales at The Shilla Duty Free Shop. Leveraged excellent communication and upselling skills to significantly boost revenue. Adept at team building and problem-solving, consistently fostering a positive and productive work environment. Demonstrates reliability and expertise in retail merchandising, making impactful contributions to team success.
Overview
11
11
years of professional experience
Work History
Sales Associate
The Shilla Duty Free Shop
08.2022 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
English Teaching Assistant
American Eagle Institute
07.2020 - 07.2022
- Assessed student progress regularly through various assessment methods, ensuring timely feedback on their performance.
- Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
- Established a positive classroom environment that fostered open communication, mutual respect, and active participation from all students.
- Implemented effective classroom management strategies to maintain order and promote a focused learning environment.
- Communicated proactively with parents regarding student progress, addressing any concerns or issues promptly and professionally.
Sales Associate
The Shilla Duty Free Shop
09.2016 - 07.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Beauty Advisor
Nuance Watson
05.2013 - 08.2016
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
Education
Bachelor of Arts -
Christian Chung-Deh College
Taiwan06-2002
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Sales expertise
- Upselling
- Promotional support
- Retail merchandising expertise
- Excellent communication skills
- Reliability
- Team building
- Stock replenishment
- Cross selling
Languages
Chinese (Mandarin)
Native language
Chinese (Mandarin)
Proficient
C2
English
Advanced
C1
Timeline
Sales Associate
The Shilla Duty Free Shop
08.2022 - 07.2024
English Teaching Assistant
American Eagle Institute
07.2020 - 07.2022
Sales Associate
The Shilla Duty Free Shop
09.2016 - 07.2020
Beauty Advisor
Nuance Watson
05.2013 - 08.2016
Bachelor of Arts -
Christian Chung-Deh College
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