IAN MBUGUA
Warsaw
Summary
Experienced IT support professional with expertise in troubleshooting, network management, and software installation. Committed to fostering teamwork and delivering tangible outcomes. Known for reliability, adaptability, problem-solving skills, and effective communication. Eager to expand knowledge and embrace new opportunities for personal and professional growth.
Overview
3
3
years of professional experience
Work History
IT Assistant
African Leadership Centre
06.2022 - 10.2024
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Trained staff on software usage, IT best practices, and emerging technology trends to enhance productivity and maintain cybersecurity standards
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Responded to queries on phone, via email or through IT ticketing system.
- Oversaw IT inventory, including procurement and insurance coordination
- Controlled administrative access, enforced secure access protocols, and collaborated on SEO and functional improvements for the organization’s website
- Collected and analyzed data, created visualizations for key projects, and produced multimedia content for organizational events
- Collaborated with other teams and departments to successfully complete large projects within the organization.
- Implemented data backup strategies to safeguard critical company information.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.
- Developed user-friendly IT solutions for improved staff productivity.
Academic Attachment
Nakuru County Government Offices
04.2022 - 06.2022
- IFMIS Management: Installed and troubleshooted the Integrated Financial Management Information System (IFMIS) to ensure smooth operation and functionality
- Technical Support: Provided on-site support for resolving computer hardware and software issues, ensuring minimal downtime for users
- Network & Server Management: Managed the Local Area Network (LAN) and maintained server infrastructure within the data center to support reliable network performance
- Upgrades & Security: Conducted hardware and software upgrades, implemented antivirus solutions, and configured security protocols to safeguard system integrity
- Ensured accurate record-keeping practices were followed consistently for proper accountability and transparency in reporting activities.
Education
MSc. - Computer Engineering
03-2026
No Degree - DevOps Engineering
08.2024
Data Science Certification -
01.2023
BSc. - Computer Science
01.2022
Kenya Certificate of Secondary Education -
01.2016
GPA: B
Skills
Technical Skills and Expertise
- Network Management: Setup, administration, monitoring, and support for secure networks, including TCP/IP protocols and network troubleshooting
- Server and Hardware Maintenance: Proficient in server management, automating setups, and performing hardware upgrades and maintenance
- IT Support and Troubleshooting: Desktop support, helpdesk assistance, technical troubleshooting, and remote user support
- Security and Access Control: Implement secure access controls, configure security protocols, and manage information security
- DevOps and CI/CD Tools: Skilled with Ansible, Terraform, Vagrant, Docker, Jenkins, Kubernetes, and cloud platforms (GKE, Render)
- Configuration and Asset Management: Manage IT inventory, document procedures, handle IT procurement, and oversee software installation
- Programming and Development: Full-stack development (Python, HTML, CSS, JavaScript), SQL, XML, and building/deploying machine learning models
- Data Analytics and Visualization: Data analysis, visualization, and database administration (PostgreSQL)
- SEO and Web Optimization: Search Engine Optimization and web content management
- Project and User Support: On-site support, user training, project support, and client presentations
Soft Skills
- Communication and Teamwork: Effective communication, active listening, and collaboration with cross-functional teams
- Organizational Abilities: Strong attention to detail, problem-solving, and time management
- Adaptability and Reliability: Consistently reliable and adaptable in dynamic environments, committed to delivering high-quality IT solutions
Languages
Kikuyu
Swahili
English
Timeline
IT Assistant - African Leadership Centre
06.2022 - 10.2024
Academic Attachment - Nakuru County Government Offices
04.2022 - 06.2022
Vistula University - MSc., Computer Engineering
Moringa School - No Degree, DevOps Engineering
Africa Data School - Data Science Certification,
Egerton University - BSc., Computer Science
Mother of Apostles Seminary - Kenya Certificate of Secondary Education,
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