Ibrahim Gudratli
Krakow,12
Summary
Dynamic Cloud Support Engineer at LTIMindTree with expertise in cloud architecture design and network troubleshooting. Achieved significant reductions in client downtime through proactive monitoring and effective problem resolution. Proven ability to enhance customer satisfaction and deliver comprehensive documentation, ensuring seamless transitions in cloud environments. Strong analytical skills complement technical proficiency.
Overview
2
2
years of professional experience
Work History
Cloud Support Engineer
LTIMindTree
02.2024 - Current
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
- Developed comprehensive documentation for clients, facilitating smooth transitions in handling their cloud environments.
Business Analyst Intern
MPAY
04.2023 - 09.2023
- Gathered and documented requirements for projects.
- Assisted in data analysis and interpretation to support business decision-making processes.
- Supported the development of user stories, ensuring alignment with overall project goals and objectives.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
Education
Master of Science - Data Science
WSB University
Dabrowa Górnicza, Poland08-2025
Bachelor of Science - Information Technology
ADA University
Baku, Azerbaijan07-2022
Skills
- Network troubleshooting
- Windows administration
- Customer support
- Cloud architecture design
- Python programming
- Virtualization technologies
- PowerShell scripting
- Network configuration
- Troubleshooting
- Business continuity
- Cloud computing
- Failover Clusters
- Backup and Disaster Recovery
Languages
English
Advanced (C1)
Turkish
Intermediate (B1)
Azerbaijani
Bilingual or Proficient (C2)
Timeline
Cloud Support Engineer
LTIMindTree
02.2024 - Current
Business Analyst Intern
MPAY
04.2023 - 09.2023
Master of Science - Data Science
WSB University
Bachelor of Science - Information Technology
ADA University
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