Ibrahim Akinwande Olawoyin
Lublin
Summary
Motivated and detail-oriented professional with a diverse background in teaching, customer service, and administrative support. Eager to contribute to impactful projects while collaborating with high-performing teams to drive growth and achieve shared goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Junior Customer Sales Associate
Concentrix CVG International
Poland
02.2025 - Current
- Resolved customer complaints quickly and efficiently while maintaining professionalism at all times.
- Made outbound customer calls to confirm installation details, clarify cancellation status or complete product sales.
- Determined customer needs by asking questions and offering targeted options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Serive Repesentative
Brightpath Solutions
06.2024 - 12.2024
• Assisted customers in resolving inquiries, complaints, and service issues promptly.
• Delivered exceptional customer support through multiple channels, including phone, email, and in-person interactions.
• Managed customer accounts, processed refunds, and ensured accurate billing.
• Developed and maintained positive relationships with customers to enhance loyalty.
• Utilized CRM tools to document customer interactions and track resolutions.
• Conducted follow-up calls to ensure customer satisfaction and retention.
Customer Care Specialist & Sales Representative
Dna essence
01.2023 - 01.2024
- • Boosted customer satisfaction by 35% through effective complaint resolution and follow-ups.
- • Increased sales performance by 15% via proactive communication and trust-building.
- • Improved operational efficiency by streamlining tracking systems and analyzing customer data.
Assistant English Teacher
Our Lady of Fatima Private School
01.2020 - 11.2020
- Successfully improved student performance through tailored lesson plans and interactive learning techniques.
• Maintained 100% compliance with safety and regulatory requirements while motivating students.
Education
High School Diploma -
Ansar Ud Deen College
Isolo, Lagos, NigeriaBachelor of Science - NURSING
AKADEMIA WINCENTEGO POLA NAUK STOSOWANYC
Lublin Poland , PolandMaster of Science - NURSING
AKADEMIA WINCENTEGO POLA NAUK STOSOWANYC
Lublin Poland , PolandSkills
- Problem-solving
- Attention to detail
- Client relationships
- MS office
- Integrity and honesty
- Analytical thinking
- Strategic planning
- Issue resolution
- Report writing
- Self-motivated and disciplined
- SAP ERP Familiarization
- Reporting and Financial Management
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
- Microsoft Office Specialist (MOS) Certification
- Teaching English as a Foreign Language (TEFL) Certification
Accomplishments
• Reduced customer complaints by 35% through efficient grievance handling.
- Sales Growth Contribution , Facilitated sales growth by 15% through improved customer service.
- Customer Relations - Earned highest marks for customer satisfaction
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
- English
- German
- Polish
passions
Creative Passions
1. Writing (e.g., poetry, storytelling, blogs).
2. Music production or playing an instrument.
3. Graphic design or digital art.
Sports and Fitness
1. Soccer, basketball, or other team sports.
2. Gym training or personal fitness goals.
3. Hiking or adventure sports (e.g., rock climbing, kayaking).
Tech Interests
1. Coding or learning new programming languages.
2. Gaming (especially if it involves strategy or design).
3. Exploring AI or new tech innovations.
Community and Leadership
1. Volunteering for local initiatives or charities.
2. Mentoring or tutoring peers.
3. Organizing events or meet-ups for specific interests.
Cultural and Intellectual Passions
1. Traveling and exploring different cultures.
2. Learning new languages.
3. Reading (e.g., philosophy, self-help, novels).
Entrepreneurial Goals
1. Starting a small business or side hustle.
2. Exploring passive income opportunities.
3. Networking and building professional relationships.
Timeline
Junior Customer Sales Associate
Concentrix CVG International
02.2025 - Current
Customer Serive Repesentative
Brightpath Solutions
06.2024 - 12.2024
Customer Care Specialist & Sales Representative
Dna essence
01.2023 - 01.2024
Assistant English Teacher
Our Lady of Fatima Private School
01.2020 - 11.2020
High School Diploma -
Ansar Ud Deen College
Bachelor of Science - NURSING
AKADEMIA WINCENTEGO POLA NAUK STOSOWANYC
Master of Science - NURSING
AKADEMIA WINCENTEGO POLA NAUK STOSOWANYC