Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
passions
Timeline
Generic

IBRAHIM Akinwande OLAWOYIN

Lublin

Summary

Ambitious and detail-oriented individual with a strong background in teaching, customer service, and administrative support. Aiming to tackle challenging projects and collaborate with talented professionals to foster personal and professional growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Worker

GXO Logistics
06.2024 - 12.2024
  • Managed daily warehouse operations, including receiving, storing, and distributing materials and products
  • Operated forklifts and other machinery to move, load, and unload stock
  • Coordinated with logistics teams to ensure accurate inventory tracking and timely shipments
  • Followed safety procedures and ensured a clean, organised working environment
  • Assisted in quality control by checking goods for damages and reporting any discrepancies

Customer Care Specialist & Sales Representative

Dna essence
01.2023 - 01.2024
  • Referred unresolved customer grievances to designated departments for further investigation
  • Gathered and verified all required customer information for tracking purposes
  • Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
  • Kept financial accounts up-to-date by processing customer adjustments
  • Used computerized systems for tracking, information gathering and troubleshooting
  • Researched and analyzed data to address operational challenges and customer service issues
  • Facilitated superior customer experience by addressing customer concerns and immediately resolving problems
  • Documented inquiry outcomes for accurate tracking and analysis
  • Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints
  • Analyzed and collected customer information to prepare product or service reports
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Conferred with customers by telephone or in-person to provide product or service information
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials

Travelling Consultant Systems

Haran resources
03.2020
  • Established supply chain operations strategy to improve efficiencies and reduce costs
  • Informed customers of key initiatives, meeting expectations and requirements
  • Designed and led relationship management strategies to increase penetration and strengthen pipeline
  • Liaised with business leaders and subject matter experts to conduct needs analysis and curate content
  • Identified customer needs and collaborated cross-functionally, driving solutions
  • Remained current on industry trends to incorporate strategies resulting in increased engagement
  • Applied industry expertise while leading proactive discussions as trusted advisor
  • Scoped engagements, driving value and company growth
  • Inspired vision and offerings by re-imagining business and future roadmaps
  • Performed detailed assessments to identify root challenges and compile summary of gaps and opportunities
  • Created and maintained positive working relationships that maximized effectiveness during engagement

Assistant English Teacher

Our Lady of Fatima Private School
01.2019
  • Adhered to established regulatory requirements governing student health and safety
  • Encouraged student progress and engagement by cultivating equitable learning spaces
  • Developed and adapted curriculum to encompass English reading, writing and comprehension skills
  • Developed assignments and exams to increase comprehension of course concepts
  • Guided students in academic skills development in line with school values
  • Supported and contributed to development of individual education plans
  • Selected classroom materials and leveraged technology-based instruction tools to supplement course content
  • Researched new and emerging methods for language instruction and skill building
  • Maintained current records of student grades and attendance
  • Liaised with learning support resources to evaluate and accommodate special needs
  • Taught skills in English grammar and syntax, vocabulary and proper word usage

Education

High School Diploma -

Ansar Ud Deen College
Isolo, Lagos

B.Sc - NURSING

AKADEMIA NAUK STOSOWANYC WINCENTEGO POLA

M.SN - NURSING

AKADEMIA NAUK STOSOWANYC WINCENTEGO POLA

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • MS office
  • Integrity and honesty
  • Analytical thinking
  • Strategic planning
  • Issue resolution

Accomplishments

  • Customer Satisfaction Boost, Reduced customer complaints by 35% through efficient grievance handling.
  • Warehouse Efficiency Improvement, Streamlined warehouse processes, increasing efficiency by 20%.
  • Inventory Accuracy Enhancement, Implemented inventory tracking system, reducing errors by 25%.
  • Sales Growth Contribution, Facilitated sales growth by 15% through improved customer service.

Languages

English
Proficient
C2
German
Elementary
A2

Certification

  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • Certified Nursing Assistant (CNA)
  • Microsoft Office Specialist (MOS) Certification
  • Teaching English as a Foreign Language (TEFL) Certification

passions

Creative Passions

1. Writing (e.g., poetry, storytelling, blogs).

2. Music production or playing an instrument.

3. Graphic design or digital art.

4. Photography and photo editing.

5. Content creation (e.g., YouTube, TikTok, or podcasts).

Sports and Fitness

1. Soccer, basketball, or other team sports.

2. Gym training or personal fitness goals.

3. Hiking or adventure sports (e.g., rock climbing, kayaking).

4. Martial arts or self-defense training.

Tech Interests

1. Coding or learning new programming languages.

2. Gaming (especially if it involves strategy or design).

3. Exploring AI or new tech innovations.

4. Building or repairing gadgets.

5. Learning about cryptocurrency and blockchain.

Community and Leadership

1. Volunteering for local initiatives or charities.

2. Mentoring or tutoring peers.

3. Organizing events or meet-ups for specific interests.

4. Public speaking or debate clubs.

5. Fundraising or participating in community drives.

Cultural and Intellectual Passions

1. Traveling and exploring different cultures.

2. Learning new languages.

3. Reading (e.g., philosophy, self-help, novels).

4. Studying history or world events.

5. Attending theater, concerts, or art exhibitions.

Entrepreneurial Goals

1. Starting a small business or side hustle.

2. Exploring passive income opportunities.

3. Networking and building professional relationships.

4. Developing personal branding skills.

5. Participating in startup competitions or pitch events.

Timeline

Warehouse Worker

GXO Logistics
06.2024 - 12.2024

Customer Care Specialist & Sales Representative

Dna essence
01.2023 - 01.2024

Travelling Consultant Systems

Haran resources
03.2020

Assistant English Teacher

Our Lady of Fatima Private School
01.2019

M.SN - NURSING

AKADEMIA NAUK STOSOWANYC WINCENTEGO POLA

High School Diploma -

Ansar Ud Deen College

B.Sc - NURSING

AKADEMIA NAUK STOSOWANYC WINCENTEGO POLA

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