Ibrahim Efe Yağlı

Handled and average of 50 customer inquiries daily via phone,email and chat, resolving issues promptly and efficiently

Achieved a 90% customer satisfaction rating by providing exceptional service and personalized solutions

Assisted customers with product inquiries,returns and complaints,ensuring a positive shopping experience

Collaborated with the sales team to identify customer needs and provide tailored product recommendations

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.