Summary
Overview
Work History
Skills
LANGUAGES
OTHER EXPERIENCE
Timeline
Generic

Ieva Dukauskaitė

Vilnius

Summary

Extensive experience in client engagement, providing consultation and addressing diverse needs effectively. Proven adaptability in both physical and mental tasks, demonstrating a strong work ethic and commitment to continuous learning. Consistently seeks opportunities for personal and professional growth, showcasing reliability and dedication to excellence.


Selected as one of a few employees to lead knowledge transfer, training, and onboarding for new hires and internal transfers, ensuring a smooth transition and consistent team performance.

Overview

7
7
years of professional experience

Work History

IT Service Delivery Coordinator

UAB Pepco Lithuania
02.2023 - Current
  • Outlining tasks, creating schedules, and setting priorities for the IT first line support teams.
  • Communicating with different departments, teams, team members, clients, vendors, and upper management - acting as a point of contact to relay information, update on progress, and resolving issues that were raised.
  • Resource management including supplies, staff, and logistics.
  • Ensuring that everything required is available when needed and within budget.
  • Problem-Solving when unforeseen issues arise. Troubleshooting and finding solutions quickly.
  • Monitoring progress of how the tasks are progressing and checking in with individuals or teams to ensure everyone is on track.
  • Adjusting plans or resources as needed to meet the overall goals.
  • Maintaining detailed records of activities, meetings and project developments.
  • Reporting back to senior management and users about the status of ongoing issues as well as providing updates on progress, issues, and completed tasks.

Senior IT Analyst

UAB HCL Technologies Lithuania
07.2021 - 11.2022
  • Observed and maintained active systems for daily usage for banking colleagues.
  • Directly communicated with banking colleagues to elucidate and resolve system issues.
  • Provided immediate on-call and chat support.
  • Accurately depicted given issues and logged incidents accordingly.
  • Responded to customer facing baking colleagues requests for products, product licensing, services and company information.
  • Responded to ticket queries on dispatcher system and redirected them accordingly when needed.
  • Instructed customer facing colleagues on updates, implementation and installation processes.
  • Provided immediate technical support for customer facing banking colleagues.
  • Communicated with team members and other teams for quick and efficient problem resolution.
  • Logged and approved replacement hardware in cases where no software issues were detected or issue could not be solved remotely.

Barista

UAB “Ex prompto”
01.2020 - 01.2021
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Directly received customer orders and prepared them as quickly as possible for clients not to wait for too long.
  • Prepared food serving supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Restocked items on shelves and bins to keep inventory available.

Crew Member/Service Staff

UAB “PREMIER RESTAURANTS”
12.2019 - 01.2020
  • Responded to customer requests for products, services and company information.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Received food orders from clients directly and cooked items quickly to complete entire order together and serve hot.
  • Prepared and packed food by the given instructions/guidelines.
  • Served customers their orders directly.

Temporary Worker

UAB “HR GO plc” (“Thanet earth” Packhouse operator)
06.2018 - 08.2018
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Adhered to company policies, safety procedures and performance standards.
  • Measured products and items by strict standards and fixtures.

Skills

  • Teamwork and collaboration
  • Decision-making
  • Communication skills
  • Complaint resolution
  • Creative problem solving
  • Microsoft Office proficiency
  • Schedule management
  • Paperwork processing
  • Workflow coordination
  • Incident management
  • Escalation management
  • Multitasking abilities
  • Punctuality and reliability
  • Critical thinking skills
  • Organizational skills

LANGUAGES

Lithuanian (Native)
Russian (Fluent)
English (Fluent)

OTHER EXPERIENCE

Beauty Salon associate:

  • Measured chemicals
  • Cleaned tools needed for different beauty procedures.
  • Assisted clients with their requests.
  • Assisted with financial management.

Make up artist:

  • Performed not invasive skin care and beauty procedures.
  • Applied make up on models for educational purposes of others.
  • Applied make up on clients for certain events.
  • Hair, make up and outfit planning.
  • Offered individual Make up artist and aesthetician services.

Nursing assistant/Caring for the Elderly:

  • Taking care of personal hygiene.
  • Managing feeding time and amounts.
  • Helping people with distinct progressive mental illness.
  • Looking after people with dementia.

Timeline

IT Service Delivery Coordinator

UAB Pepco Lithuania
02.2023 - Current

Senior IT Analyst

UAB HCL Technologies Lithuania
07.2021 - 11.2022

Barista

UAB “Ex prompto”
01.2020 - 01.2021

Crew Member/Service Staff

UAB “PREMIER RESTAURANTS”
12.2019 - 01.2020

Temporary Worker

UAB “HR GO plc” (“Thanet earth” Packhouse operator)
06.2018 - 08.2018

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Ieva Dukauskaitė