Igor Aubin RUDASINGWA
Poznan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Teleperformance
07.2025 - Current
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Improved team performance by sharing technical knowledge and best practices during training sessions.
- Identified potential software or hardware issues through diligent monitoring of client systems for optimal functioning.
- To enhance self-service options for customers, created easy-to-follow guides addressing common technical inquiries.
- Accomplished multiple tasks within established timeframes.
Customer Service Specialist
China Telecom Corporation Limited
06.2020 - 06.2022
- Handled a high volume of customer inquiries and technical support requests using CRM systems and ticketing platforms.
- Achieved commendable customer satisfaction ratings through efficient issue resolution and personalized service.
- Utilized system applications to streamline workflows and improve service delivery processes.
- Provided expert technical support to customers, diagnosing and resolving complex issues related to telecommunications services and equipment.
- Developed comprehensive troubleshooting guides and documentation to enhance support efficiency.
- Trained new team members on the effective use of system applications and best practices in technical support.
- Leveraged CRM systems to track customer preferences and effectively recommend tailored solutions, achieving consistently high sales targets.
- Received recognition for outstanding sales performance and customer service excellence.
- Collaborated with team members to implement promotional strategies and maximize store revenue.
Customer Service Representative
AIRTEL-TIGO
01.2019 - 03.2020
- Provided frontline support to customers, addressing inquiries, resolving technical issues, and ensuring high customer satisfaction ratings.
- Successfully upsold products and services, exceeding monthly sales targets by 15%.
- Received commendations from customers for professionalism, problem-solving skills, and effective communication.
- Assisted customers with complex technical issues related to mobile devices, internet connectivity, and service disruptions.
- Developed troubleshooting guides and trained new team members on technical support procedures.
- Achieved a 95% customer issue resolution rate within the first call, reducing escalations and improving customer satisfaction.
- Provided personalized assistance to customers in selecting telecom products and services tailored to their needs.
- Consistently met or exceeded monthly sales quotas, recognized for exceptional sales performance and customer service.
- Collaborated with cross-functional teams to implement marketing promotions and drive store traffic.
Education
Bachelor - Business Management
WSB Merito University
07.2026
Skills
- Problem solving
- Microsoft office
- Multitasking ability
- Computer and software skills
- Exceptional Collaboration Skills
- Keen attention and very proactive
- Customer service excellence
- Empathy and patience
- Problem-solving
- Customer response
- Operating systems expertise
- Remote support
- Ticketing system experience
- Ticket support system management
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Customer Support Specialist
Teleperformance
07.2025 - Current
Customer Service Specialist
China Telecom Corporation Limited
06.2020 - 06.2022
Customer Service Representative
AIRTEL-TIGO
01.2019 - 03.2020
Bachelor - Business Management
WSB Merito University