Ikenna Okehieson
Warsaw,14
Summary
Proven Customer Support Officer with a track record of elevating customer satisfaction through expert complaint resolution and effective multitasking. At GreenAfrica Airway, achieved high praise for CRM software proficiency and exceptional teamwork. Demonstrates unparalleled empathy and problem-solving skills, ensuring customer loyalty and service excellence.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Support Officer
GreenAfrica Airway
01.2023 - 09.2023
- Provided exceptional service by tailoring solutions based on individual customer needs and preferences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
Customer Service Representative
MTN Communications
04.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Computer Science
Vistula University
Warsaw, Poland06-2027
Skills
- Complaint handling
- CRM software
- Quality control
- Complaint resolution
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
Languages
English
Native language
German
Intermediate
B1
Timeline
Customer Support Officer
GreenAfrica Airway
01.2023 - 09.2023
Customer Service Representative
MTN Communications
04.2022 - 12.2022
Bachelor of Science - Computer Science
Vistula University
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