IKHLASS BAKANDAR
Krakow
Summary
I have demonstrated expertise in content analysis, decision-making, and policy enforcement within the technology sector at Cognizant. My role as a Senior Process Executive involves workflow management, serving as a primary contact point for my team, and enhancing user support through market-specific insights. Additionally, I'm involved in the recruitment process, assessing French language proficiency of potential hires, and providing peer-to-peer support to ensure successful onboarding and adaptation of new employees to full production roles.
Overview
9
9
years of professional experience
Work History
Senior Process Executive
Cognizant Technologies Solutions
04.2022 - Current
- Conduct thorough analysis and identification of content to ensure compliance with regulatory policies, maintaining a high standard of accuracy and attention to detail
- Make informed, balanced decisions to effectively address inquiries and discrepancies, adhering to established policies and procedures to ensure process integrity
- Leverage market-specific knowledge and insights to enhance user community support, demonstrating a commitment to continuous improvement and excellence in service
- Oversee and conduct the revision of sensitive content, ensuring all materials meet company and regulatory standards for quality and privacy
- Manage workflow processes efficiently, ensuring timely delivery and optimal resource allocation to meet project deadlines and objectives
- Serve as a primary point of contact for the team, facilitating communication and collaboration to drive team success and cohesion
- Conduct online interviews to assess candidates' proficiency in French, playing a key role in the talent acquisition process and ensuring team members meet linguistic standards
- Lead peer-to-peer support initiatives, providing comprehensive guidance and assistance to new employees during the onboarding process and beyond, ensuring a smooth transition to full production roles and clarifying work-related procedures and expectations
Telemarking Consultant
Orbus Marketing
08.2019 - 10.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Created and developed detailed work plans to meet business priorities and deadlines
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations
- Collaborated with teams to define, strategize, and implement marketing strategies
Assistant Accountant
Global Consultants
08.2015 - 09.2015
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions
- Streamlined accounting processes for increased efficiency by implementing new software solutions
- Contributed to annual budget development and quarterly forecasts to support continuous adherence
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations
Education
MIB: International Business -
Akademia Wsb
04.2024
BBA: Business Administration And Management -
Simon Kuznets National University of Economics
07.2021
Russian Language
Харьковский Институт Банковского Дела Университета
10.2017
High School Diploma -
Nour Elmohammadia
06.2015
Skills
- Hiring and Onboarding
- Relationship Building
- Process Improvements
- Data Management
- Team Leadership
- Training Management
- Scheduling
- Employee Relations
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Russian
Upper intermediate (B2)
Turkish
Elementary (A2)
Timeline
Senior Process Executive
Cognizant Technologies Solutions
04.2022 - Current
Telemarking Consultant
Orbus Marketing
08.2019 - 10.2020
Assistant Accountant
Global Consultants
08.2015 - 09.2015
MIB: International Business -
Akademia Wsb
BBA: Business Administration And Management -
Simon Kuznets National University of Economics
Russian Language
Харьковский Институт Банковского Дела Университета
High School Diploma -
Nour Elmohammadia