Ilhan Inal
Warsaw
Summary
Strong skills in customer service, account management and content moderation. Skilled in delivering timely and effective solutions to customer inquires via phone and email. Maintaining
accurate customer records, and improving the user experience.
Experienced in analyzing website quality and filtering in accordance with the goggle advertisement policies. Identifying potential customers and adapting strategies accordingly.
Overview
4
4
years of professional experience
Work History
Marketing Sales Lead Qualification Specialist
TTEC, Behalf of Google
07.2024 - Current
- Evaluate and classify incoming customer inquiries related to Google Ads,
- Identify potential sales opportunities based on customer needs
- Assesses customer needs and provides strategic recommendations for optimal solutions.
- Prepares data analyses and reports to optimize the sales process and enhances customers satisfaction
Google Ads Reception Desk Specialist
Arteria G Partner
04.2024 - 07.2024
- operated the customer reception desk, providing first-line support and service.
- Delivered technical support to customers, resolving issues and ensuring satisfaction
- Engaged in customer pre-sales, effectively convincing customers and providing tailored solutions
- Conduct website quality control and analyzed eligibility based on Google Ads policies.
- Identified potential customers to target for sales and marketing initiatives.
- Collaborated effectively in team settings to achieve business goals/
- Managed Salesforce leads, overseeing lead creation and follow-up process
Account manager
ModaBlask
04.2023 - 04.2024
- Handled customer concerns and complaints up to 30 times a day in order to resolve issues and build loyalty.
- Offered prompt solutions to maintain customer satisfaction.
- Oversaw business staffing and training, building successful, customer-focused team.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Social media manager
ModaBlask
01.2023 - 04.2023
- Scheduled social media posts using Meta, optimising reach and maximising community engagement.
- Identified areas for content improvement by monitoring competitor social media activity and trends.
Student Mentor (Remote)
IT course
10.2021 - 10.2022
- Guiding and supporting learners to navigate intricacies of coding, providing expertise in various programming languages, and fostering collaborative learning environment for skill development.
Education
Bachelor of Arts - Computer Engineering
University of Economics And Human Sciences
03-2026
Computer Science
Full Stack Developer Course
10.2022
Skills
- Knowledge of content moderation policies and procedures
- Ability to analyze and interpret complex information
- Good communication and social skills
- Customer service
- Website quality analysis
- Experience with content management systems and tools
- Email marketing
- Understanding of Google Ads Policies
Languages
English
Upper intermediate (B2)
Turkish
Native
Timeline
Marketing Sales Lead Qualification Specialist
TTEC, Behalf of Google
07.2024 - Current
Google Ads Reception Desk Specialist
Arteria G Partner
04.2024 - 07.2024
Account manager
ModaBlask
04.2023 - 04.2024
Social media manager
ModaBlask
01.2023 - 04.2023
Student Mentor (Remote)
IT course
10.2021 - 10.2022
Computer Science
Full Stack Developer Course
Bachelor of Arts - Computer Engineering
University of Economics And Human Sciences
Education
Computer Engineering Bachelor Degree in process
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