Imaobong Etim
Poznan
Summary
Detail-oriented and energetic administrative professional with superb people-skills and public relations experience and over three years of expertise in managing calendars, preparing reports, scheduling and coordinating meetings, managing travel and expense reports, transcribing minutes, and database management. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation. Top-notch professional with expertise in menu development, kitchen management and staff training. Creates unique and delicious dishes while controlling food and labor costs. Collaborative and committed to seeking feedback from customers and staff to improve kitchen workflows.
Overview
2
2
years of professional experience
Work History
Event Caterer
Nerizpot
- Optimized workflow processes within the kitchen environment for greater efficiency during food preparation stages.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Trained new catering staff members on company policies, procedures, and best practices to maintain consistent service quality across all events.
EXECUTIVE ADMINISTRATIVE SPECIALIST
WEST ATLANTIC PORTS SERVICES LIMITED
03.2021 - 09.2022
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Developed strategies to streamline and improve office procedures
- Implemented project management techniques to overcome obstacles and increase team productivity
- Interceded between employees during arguments and diffused tense situations
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Conceptualized the culture of candor and relationship between team members and management
- Improved client's satisfaction by 97% and not fall short to 90%
- Managed department budgets and generated financial reports for management review
- Monitored front areas so that questions could be promptly addressed
- Kept high average of performance evaluations
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Worked with finance team to save cost on purchased items on a ratio 20%-37% quarterly.
CUSTOMER EXECUTIVE OFFICER
STANDARD ROYAL MULTIMEDIA
10.2020 - 02.2021
- Provided basic troubleshooting and product set-up support for customers
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Organized meetings for executives and coordinated availability of conference rooms for participants
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress
- Promoted available products and services to customers during service, account management, and order calls
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Developed and updated databases to handle customer data
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Master of Science - Food Science And Human Nutrition
Poznan University Of Life Sciences
Poznan, Poland 04.2024
DIPLOMA CERTIFICATE IN HUMAN RESOURCE MANAGEMENT (ISO NO. 18001) -
INTEGRATED PROJECT RISK MANAGEMENT (IPRM INSTITUTE)
03.2020
DIPLOMA CERTIFICATE IN PROJECT MANAGEMENT (ISO NO. 21500) -
INTEGRATED PROJECT RISK MANAGEMENT (IPRM INSTITUTE)
03.2020
Bachelor of Science - Food Sciences And Technology
Federal University of Technology, Minna .
Minna, Niger State10.2018
Skills
- Microsoft word
- Microsoft powerpoint
- Outlook
- Catering and Events
- Customer Service
- Teamwork and Collaboration
- Quality Control
Languages
ENGLISH
Consent
True
Public Speaking
BREAST CANCER AWARENESS AND ERADICATE HUNGER IN NIGERIA
Documentation Skill
True
Critical Listener
True
Availability
Poland, 22/04/2024
Learning And Development
True
Volunteer Experience
True
Timeline
EXECUTIVE ADMINISTRATIVE SPECIALIST
WEST ATLANTIC PORTS SERVICES LIMITED
03.2021 - 09.2022
CUSTOMER EXECUTIVE OFFICER
STANDARD ROYAL MULTIMEDIA
10.2020 - 02.2021
Event Caterer
Nerizpot
Master of Science - Food Science And Human Nutrition
Poznan University Of Life Sciences
DIPLOMA CERTIFICATE IN HUMAN RESOURCE MANAGEMENT (ISO NO. 18001) -
INTEGRATED PROJECT RISK MANAGEMENT (IPRM INSTITUTE)
DIPLOMA CERTIFICATE IN PROJECT MANAGEMENT (ISO NO. 21500) -
INTEGRATED PROJECT RISK MANAGEMENT (IPRM INSTITUTE)
Bachelor of Science - Food Sciences And Technology
Federal University of Technology, Minna .
Certification
- Certified Chef, Myfoodbyhilda -
- Diploma Training - Human Resource
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