Imaobong Etim
Poznan,30
Summary
Professional event specialist with keen eye for detail and passion for culinary excellence. Proven track record in delivering high-quality catering services, fostering team collaboration, and adapting to dynamic event needs. Known for strong organizational skills and customer-focused approach.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant (Operations & Customer Support)
PGF Cefarm
07.2024 - Current
- Processed and fulfilled 5–6 customer orders per minute with 85–90% efficiency, consistently meeting daily performance targets.
- Developed a system to reduce medication serial tracking errors while multitasking with other assignments.
- Trained and supported new staff, simplifying onboarding and improving workflow efficiency.
- Identified and resolved organizational issues, improving accessibility and ease of operations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Event Caterer
Nerizpot
07.2020 - 03.2025
- Negotiated contracts with vendors, securing cost-effective deals without compromising on quality or service standards.
- Handled budgeting and financial management tasks to maximize profitability while delivering high-quality service and catering to over 150 guest at an event.
- Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations.
- Enhanced client satisfaction by providing exceptional catering services for various events, managing approximately 40 calls per day from clients.
Executive Administrative Specialist
West Atlantic Ports Services Limited
03.2021 - 09.2022
- Managed executive itineraries, appointments, and departmental scheduling for efficiency.
- Improved office procedures using project management strategies, increasing productivity.
- Enhanced client satisfaction levels to 97% through improved communication and service delivery.
- Prepared financial reports, managed departmental budgets, and coordinated team operations.
- Reduced procurement costs by 20–37% quarterly through strategic vendor management.
- Monitored front desk operations, ensuring prompt handling of customer and staff inquiries.
Customer Executive Officer
Standard Royal Multimedia
10.2020 - 02.2021
- Delivered exceptional customer service via phone and in-person support, enhancing customer satisfaction.
- Assisted customers with troubleshooting, product setup, and account management.
- Developed comprehensive training programs for onboarding new team members, ensuring they were well-equipped to serve customers effectively from day one.
- Identified areas for improvement in existing services, leading to increased revenue and customer loyalty.
Education
Associate of Science - DATA
Collibra University
Poznan12-2025
Master of Science - Food Science & Human Nutrition
Poznań University of Life Sciences
Poznan, Poland 04.2024
Diploma - Human Resource Management
IPRM Institute
Oyo State, Nigeria01.2020
Diploma - Project Management
IPRM Institute
Oyo State,Nigeria.01.2020
BSc - Food Science & Technology
Federal University of Technology
Minna, Niger State01.2018
Skills
- High-volume customer support
- Logistics management
- Schedule organization
- Inventory control
- Employee training and onboarding
- Problem-solving expertise
- Proficient in Microsoft Office Suite
- Effective time management
- Client communication
- Sanitation standards
- Food safety
- Problem-solving skills
Additional Information
Languages: Fluent in English (primary language)
Timeline
Pharmacy Assistant (Operations & Customer Support)
PGF Cefarm
07.2024 - Current
Executive Administrative Specialist
West Atlantic Ports Services Limited
03.2021 - 09.2022
Customer Executive Officer
Standard Royal Multimedia
10.2020 - 02.2021
Event Caterer
Nerizpot
07.2020 - 03.2025
BSc - Food Science & Technology
Federal University of Technology
Associate of Science - DATA
Collibra University
Master of Science - Food Science & Human Nutrition
Poznań University of Life Sciences
Diploma - Human Resource Management
IPRM Institute
Diploma - Project Management
IPRM Institute
Public Speaking
BREAST CANCER AWARENESS AND ERADICATE HUNGER IN NIGERIA
Documentation Skill
True
Critical Listener
True
Availability
Poland, 22/04/2024
Learning And Development
True
Volunteer Experience
True
Additional Information
- Strengths: Critical Listener, Documentation Skills, Public Speaking, Team Collaboration
- Availability: Immediate
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