Inez Nowicka
Gold Coast
Summary
Dynamic Certified Fitness Instructor with a proven track record at Akademia Ruchu, excelling in client motivation and program design. Skilled in psychological assessment and group fitness instruction, I empower individuals to achieve their health goals through tailored coaching and exceptional customer service. Dependable and adaptable, I foster positive relationships that enhance client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Fitness Instructor
Akademia Ruchu
Głogów
03.2025 - 06.2025
- Provided one-on-one instruction to clients on proper exercise form and technique.
- Motivated clients to reach their personal goals by providing positive reinforcement and encouragement during workouts.
- Conducted assessments of client's current level of fitness and monitored progress throughout program duration.
- Instructed group classes in a variety of disciplines, including aerobics, yoga, Pilates, boot camp, and strength training.
Psychologist
PBD
Głogów
03.2025 - 06.2025
- Monitored client progress over time by tracking changes in behavior and symptoms.
- Conducted psychological evaluations using standard assessment tools.
- Attended conferences, workshops, and seminars related to psychology and mental health topics.
- Educated clients about coping strategies for managing symptoms of mental illness.
Customer Service Representative
Armatis
Warsaw
09.2024 - 12.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Majorel/ Teleperformance
Poznań
10.2023 - 09.2024
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Limango Polska
Wrocław
04.2022 - 09.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Receptionist Administrator
Total Fitness
Warsaw
12.2019 - 03.2020
- Monitored access control systems to prevent unauthorized entry into restricted areas of the gym.
- Answered incoming calls in a professional manner, responded to customer inquiries and directed calls appropriately.
- Scheduled appointments for personal training sessions and registered new members into the system.
- Performed cashier duties such as processing payments, issuing receipts, and balancing daily transactions.
- Greeted and welcomed guests upon their arrival to the fitness center.
- Provided excellent customer service by responding promptly to requests from members or staff.
- Assisted customers with inquiries regarding membership packages, fees and other questions related to the facility.
- Created daily reports of sales transactions and tracked inventory levels of merchandise items sold at the front desk.
Education
Postgraduate Studies - Language Interpretation And Translation
Uniwersytet Adam Mickiewicza
Poznań05-2025
Master of Science - Psychology
Uniwerystet SWPS
Warsaw09-2024
Postgraduate Studies - Psychology And Nutrition
WSB Merito
Gdańsk05-2023
Bachelor of Science - Psychology
Uniwerystet SWPS
Warsaw07-2022
Skills
- Psychological assessment
- Language interpretation
- Behavioral analysis
- Customer service
- Client motivation
- Health coaching
- Team collaboration
- Nutritional guidance proficiency
- Group fitness instruction
- Program design
- Pilates instruction
- Flexibility training
- Strength training
- Adaptability and flexibility
- Dependable and punctual
Certification
- Certified Personal Trainer
- Certified Fitness Instructor
- English- Polish Translation Specialist
- Certified Nutritionist
- Master of Psychology
Languages
Polish
First Language
Spanish
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Certified Fitness Instructor
Akademia Ruchu
03.2025 - 06.2025
Psychologist
PBD
03.2025 - 06.2025
Customer Service Representative
Armatis
09.2024 - 12.2024
Customer Service Representative
Majorel/ Teleperformance
10.2023 - 09.2024
Customer Service Representative
Limango Polska
04.2022 - 09.2023
Receptionist Administrator
Total Fitness
12.2019 - 03.2020
Postgraduate Studies - Language Interpretation And Translation
Uniwersytet Adam Mickiewicza
Master of Science - Psychology
Uniwerystet SWPS
Postgraduate Studies - Psychology And Nutrition
WSB Merito
Bachelor of Science - Psychology
Uniwerystet SWPS
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