Irene Shuma
Warsaw,14
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
3
3
years of professional experience
Work History
Compliance Analyst
Amazon
08.2022 - Current
- Reviewed audit and monitoring reports related to consumer and client activities.
- Prepared documentation and records for upcoming audits and inspections.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Worked closely with Excel to prepare clean data for stakeholders
IT Support Engineer
Cineworld
01.2021 - 06.2022
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Computer Science
Vistula University
Warsaw, Poland06.2024
Skills
- Data Mining
- Data Exports
- Excel Functions
- Text Analytics
- ETL Processes
- Data Cleaning
- NoSQL Databases
- Data Visualization
- Python Programming
- Tableau Software
Accomplishments
- Achieved great credit scores by completing a project that involved data cleaning and ETL processes with accuracy and efficiency.
- Achieved great remarks by automating ticketing system to display the number of resolved and un resolved SIMs easily instead of creating manual dashboards.
- Collaborated with the finance Team in the development of Legal ticketing launch systems to provide more internal analytics.
Languages
English, Swahili
Native language
French
Elementary
A2
Timeline
Compliance Analyst
Amazon
08.2022 - Current
IT Support Engineer
Cineworld
01.2021 - 06.2022
Bachelor of Science - Computer Science
Vistula University
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