Irina Maria Dirtu
Krakow
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Love helping out and making people happy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food & Beverage Operations Management Trainee
Sheraton Grand Krakow
09.2023 - Current
- Contributed to the success of the department which is situated in the top 5 amongst Sheraton hotels in EMEA;
- Improved the Micros Point of Sale system used in the restaurants, making it easier to use for the staff;
- Managed daily operations, ensuring smooth workflow and optimal resource allocation;
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service;
- Received the Employee of the Month award for January 2024
E-mail and Chat Customer Support
HKR Media
11.2022 - 01.2023
- Effectively solved up to 90 tickets per day;
- Was in top 3 agents for the month of December;
- Provided support to customers through the use of Zendesk;
- Maintained high satisfaction rates from the customers helped.
Waitress
Ikos Aria
05.2022 - 09.2022
- Successfully handled approximately 50 covers each shift;
- Worked in both à la carte restaurant during evenings and buffet during mornings;
- Consistently exceeded management's performance expectations while adhering to company policies and procedures;
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Food & Beverage Intern
Viceroy Snowmass Resort
06.2021 - 04.2022
- Provided excellent customer service, regularly receiving positive reviews from guests.
- Trained and worked in almost all positions in the Food and Beverage department: barista, busser, food runner, expo, breakfast server, pool server, in room dining server, dinner server, hostess.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Provided training to new colleagues who joined the Food and Beverage department of the hotel.
Education
Bachelor of Arts - International Hotel Business Management
Manchester Metropolitan University
Brasov, Romania06.2023
Skills
- Management
- Customer Service
- Guest Satisfaction
- Fast-Paced Environment
- Team Oriented
- Conflict and Complaint Resolution
- Communicative and friendly
- Cool Under Pressure
- Adaptive and Creative
- Organization and prioritization
Certification
- Cambridge Advanced Certificate, Level C1
- Hotel Director Diploma
- Entrepreneurship Skills Diploma
- Embark - Introduction to Leadership Certificate
Languages
Romanian
Native language
English
Proficient
C2
French
Upper intermediate
B2
Polish
Beginner
A1
Timeline
Food & Beverage Operations Management Trainee
Sheraton Grand Krakow
09.2023 - Current
E-mail and Chat Customer Support
HKR Media
11.2022 - 01.2023
Waitress
Ikos Aria
05.2022 - 09.2022
Food & Beverage Intern
Viceroy Snowmass Resort
06.2021 - 04.2022
Bachelor of Arts - International Hotel Business Management
Manchester Metropolitan University
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