Iryna Isayenka
Łódź
Summary
As an open-minded and inquisitive person at the age of 15+ Work experience as a customer service specialist, accountant and order management specialist, among others. In doing so, I realized that I prefer work for and with people. So I want mine Key skills such as communication and bring detail orientation successfully into my new team.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
IT Support Specialist With German
HCL Technology Sp. z o.o.
2023.01 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- Connected to computer of client using remote link to install new programs and applications.
- Researched and identified solutions to technical problems.
Senior Order Management Specialist With German
Clariant Services (Poland) Sp.z o.o.
2021.08 - 2022.12
- Responsible to collect all orders placed by the customers via different sources (eg., electronic channels, Customer Portal, email/phone, etc.)
- Monitoring all order issues and resolving discrepancies in production metrics, ensuring accurate billing of all bookings
- Monitoring timelines throughout the transport planning, loading and execution process including shipment tracking (sea/air/road)
- Processing order activities in SAP and other supporting applications
- Shipping documents preparation, International import/export orders processing
Senior Process Accountant With German
Infosys Poland Sp. z o.o.
2020.06 - 2021.07
- Contacting clients regarding overdue accounts and determining reasons for non-payments
- Collecting past due items on assigned accounts through the proper use of correspondence, phone calls and emails
- Closely cooperating with other departments such as Sales, Supply Chain, Customer Services
- Setting credit limits for customers, liaising with country Sales Management and Credit Control
- Establishing positive relationships with customers
Sales Support Coordinator With German
Fujitsu Technology Solutions Sp. z o.o.
2018.02 - 2020.05
- Creation of standard configuration – optional (depending on project assignment)
- Recording and processing orders for equipment/software or configuration for sales teams and customers
- Preparing accurate and timely responses to requests received, managing current documentation
- Operating on sales support systems with SAP-Program
Service desk Agent with German
Fujitsu Technology Solutions Sp. z o.o.
2018.02 - 2019.10
- Daily communication by phone and email with international customers in German and English
- Processing of IT incidents in compliance with service standards
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Bachelor of Arts - German Studies
State Linguistik University in Minsk
Minsk, Belarus 2004.10 - 2009.11
Skills
- Goal Oriented
- Teamwork
- Attention To Detail
- SAP OneWINS - PCE
- Critical thinking
- Microsoft Windows and Office
- Hardware Knowledge
- Friendly and Patient
- Communication skills
- Customer Communication and Empathy
- Organizational Skills
Languages
Russian, Belarusian
Muttersprache
German
Fortgeschrittene Kenntnisse
C1
English
Gute Kenntnisse
B2
Polish
Fortgeschrittene Kenntnisse
C1
Ukranian
Gute Kenntnisse
B2
Timeline
IT Support Specialist With German
HCL Technology Sp. z o.o.
2023.01 - Current
Senior Order Management Specialist With German
Clariant Services (Poland) Sp.z o.o.
2021.08 - 2022.12
Senior Process Accountant With German
Infosys Poland Sp. z o.o.
2020.06 - 2021.07
Sales Support Coordinator With German
Fujitsu Technology Solutions Sp. z o.o.
2018.02 - 2020.05
Service desk Agent with German
Fujitsu Technology Solutions Sp. z o.o.
2018.02 - 2019.10
Bachelor of Arts - German Studies
State Linguistik University in Minsk
2004.10 - 2009.11