Iryna Navizovska

• Kept delivery operations running smoothly, efficiently by monitoring operations and traffic reports.
• Updated clients on transport time, order process and promptly reporting delays when required.
• Managed delivery schedules by assigning transport routes to staff and organizing delivery times.
• Checked equipment invoices and addressed queries and issues promptly.
• Monitored spending and processed payroll, working closely with accounts to complete on time each month.
• Scoped and managed achievable project plans
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.

• Communicated with transportation companies to assess and resolve possible delivery restrictions.
• Coordinated safe transport for outgoing shipments, adhering to weight distribution and packaging requirements to reduce risks.
• Prepared documentation in alignment with customs and insurance requirements.
• Booked and documented inbound and outbound deliveries, maintaining accurate, detailed service records.
• Cultivated solid and loyal relationships with existing clients to deliver demand generation.
• Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.

• Used LinkedIn Recruiter to target profiles for specialist roles, securing optimal talent to meet business needs.
• Supported hiring managers in recruiting high-performing specialists and experts for improved operational success.
• Developed and drove end-to-end recruitment strategies including sourcing, pipeline building, candidate experience and early careers initiatives.
• Screened applicants to generate shortlist of high-quality candidates to match resource briefs.
• Enhanced candidate experience by implementing a streamlined application process and timely communication.
• Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.

• • Determines requirements by working with customers.
  • Supporting agents, working for Russian market in case of need
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Selling additional services
  • Handling issues connected to the air reservations using GDSs (Sabre red and Amadeus)
  • Maintains call center database by entering information.
  • Updates job knowledge by participating in educational opportunities

• Answering calls and providing customer service on English, Italian and Russian reservation line

• Selling additional services

• Handling inquiries and providing information regarding flights and airports to the passengers

• Working on AMADEUS reservation system

• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Streamlined communication processes for improved information exchange between customers and team members.
• Utilized strong problem-solving skills to quickly identify and address customer issues.

• B2B sales - Italian market.
• Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.
• Records of commercial contracts, price lists, complaints in terms of content and technology.
• Supervision over assigned showrooms and sales representatives. Preparation of orders and ordering production
• Enhanced export efficiency by streamlining processes and implementing automation tools.
• Built strong relationships with clients, fostering trust and increasing repeat business.