Isheanesu Raymond Marembo
lublin,lubelskie
Summary
Customer-focused professional with expertise in verbal and written communication in English. Proven track record in delivering exceptional customer service and administrative support within educational and technical settings. Proficient in scheduling, inquiry management, and fostering positive relationships with educators and staff. Strong skills in MS Office, Oracle, and SharePoint, with a quick adaptability to new technologies.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Production worker
Agram S.A
Lublin, Poland
12.2024 - 07.2025
- Loaded raw materials into machines for processing, enhancing productivity rates.
- Operated machinery following strict guidelines to ensure safety and quality control measures were met.
- Conducted maintenance checks on machinery, preventing unexpected breakdowns.
- Reduced waste and increased efficiency by maintaining equipment in good working order.
- Contributed to team efforts, leading to improved overall production rates.
- Performed routine inspections to uphold product quality standards.
- Utilised hand tools and power tools to assemble parts efficiently.
Customer care representative
Voice Contact center
Lublin, Poland
01.2023 - 11.2024
- Navigated multiple software systems proficiently, enhancing task completion speed.
- Facilitated seamless communication between management and customers.
- Improved operational efficiency by streamlining customer care processes.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Conducted outbound calls courteously to resolve outstanding matters.
- Managed high-volume customer inquiries in a professional manner.
- Delivered exceptional service with timely responses to queries.
Customer service representative
Econet Wireless
Harare, Zimbabwe
06.2021 - 02.2022
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers in making informed decisions by providing detailed product information.
- Enhanced communication channels through regular updates on company policies and promotions.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Education
Bachelor of Science - Nursing
Wyzsza Szkola Ekonomii i innowacji
Lublin, Poland 03.2022 - 03.2025
Skills
- Time-Management prowess
- Remote teamwork
- Professional telephone demeanour
- Microsoft suite expertise
- Knowledge of voip technologies
- Data entry proficiency
- Telephone manners
- Attention to detail and Accuracy in work
- Microsoft Office
- Outstanding customer service
- Strong customer service orientation
Languages
English
Fluent
German
Elementary
Affiliations
- learning new Technologies
- Reading
Timeline
Production worker
Agram S.A
12.2024 - 07.2025
Customer care representative
Voice Contact center
01.2023 - 11.2024
Bachelor of Science - Nursing
Wyzsza Szkola Ekonomii i innowacji
03.2022 - 03.2025
Customer service representative
Econet Wireless
06.2021 - 02.2022
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