Isheanopa Mandizha
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Operations Manager
BUGS BEE RABBITRY
01.2021 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
Customer Service Representative
Bugs Bee Rabbitry
01.2021 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Assistant Manager
SATIMAN Investments PVT LTD
01.2019 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor's Degree in Management - Business Management and Administration
University of Social Sciences(UNS)
04.2026
High School Diploma -
St Ignatius College
Chishawasha,Zimbabwe 01.2022
Skills
- LEADERSHIP
- CREATIVITY
- TEAMWORK
- PROBLEM SOLVING
- TIME MANAGEMENT
- CRITICAL THINKING
- MICROSOFT OFFICE
- AUTODESK REVIT
- AUTODESK AUTOCAD
- ASSISTANT MANAGER
- COMPUTER LITERACY
- C2 ENGLISH
Timeline
Operations Manager
BUGS BEE RABBITRY
01.2021 - 01.2024
Customer Service Representative
Bugs Bee Rabbitry
01.2021 - 01.2024
Assistant Manager
SATIMAN Investments PVT LTD
01.2019 - 11.2020
Bachelor's Degree in Management - Business Management and Administration
University of Social Sciences(UNS)
High School Diploma -
St Ignatius College
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