Ishika Thakur
Lisbon,11
Summary
Proven Manager at Calgary Movers Pro, adept in operations management and complex problem-solving, significantly enhancing team efficiency and customer satisfaction. Fluent in Hindi and English, excelled in staff management and telecommunication, fostering a culture of high performance and seamless customer service. Demonstrated exceptional leadership and time management skills, driving business growth and employee development. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Manager
Calgary Movers Pro
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and company movers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.daily
Disptacher
Padsplit
08.2020 - 02.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, via email, phone calls.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
M.D. - Medicine (Pre-Medicine)
Kiev Medical Univeristy
Poland Bytom01.2025
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Language Fluency in Hindi
- Language Fluency in English
- Customer service
- Managing a company
- Telecommunication
Timeline
Manager
Calgary Movers Pro
04.2021 - Current
Disptacher
Padsplit
08.2020 - 02.2021
M.D. - Medicine (Pre-Medicine)
Kiev Medical Univeristy
Similar Profiles
Ervin Ralph VillanuevaErvin Ralph Villanueva
Dispatch Manager at Pro Movers IncDispatch Manager at Pro Movers Inc
Evan WardEvan Ward
Mover/Loader/Unloader at Pro Movers And StorageMover/Loader/Unloader at Pro Movers And Storage
Shivangi Mishra, PhDShivangi Mishra, PhD
Postdoctoral Associate at AINA, University of Calgary, Calgary, AlbertaPostdoctoral Associate at AINA, University of Calgary, Calgary, Alberta