Isley Faite Aquimo Sipanela
Warsaw
Summary
Dynamic and customer-centric support professional with proven experience in administrative operations, client communication, and workflow coordination in fast-paced environments. Committed to enhancing client experiences through efficient problem-solving and clear communication of technical information. Adept at managing multiple support requests concurrently, maintaining professionalism under pressure, and ensuring high data accuracy. Excited to contribute to a technology-driven company like JLL, where innovation and teamwork foster growth.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Stack Vision Lda
07.2025 - 02.2026
- Provided professional customer and operational support in a fast-paced business environment.
- Managed documentation, reports, spreadsheets, and operational records with high accuracy.
- Coordinated schedules, meetings, workflow activities, and internal communications between departments.
- Supported troubleshooting and problem-resolution activities related to operational processes and systems.
- Maintained organized digital records and ensured accurate data management across internal systems.
- Demonstrated strong communication skills while handling client interactions professionally through email and phone communication.
Administrative Support Assistant / Intern
Stack Vision Lda
05.2024 - 06.2025
- Assisted with customer support, administrative coordination, and daily office operations.
- Performed accurate data entry, maintained records, and supported internal documentation processes.
- Assisted team members with operational tasks and workflow coordination.
- Supported communication between departments to ensure efficient issue resolution and collaboration.
- Helped organize meetings, schedules, and internal operational activities.
Customer Service Representative
Stack Vision Lda
02.2024 - 06.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed order processing and fulfillment using CRM software, ensuring accuracy and timeliness.
- Handled escalated issues with professionalism, maintaining positive customer relationships during challenging situations.
Education
Bachelor’s Degree - Computer Engineering
Vistula University
Poland09-2029
Skills
- Customer Support & Client Relationship Management
- Documentation & Case Management
- Data Entry & Database Accuracy
- Professional Phone, Email & Chat Communication
- Workflow Coordination & Process Improvement
- Fast Adaptation to New Technologies & Systems
- Customer Issue Resolution & Escalation Handling
- Ability to Work in Fast-Paced Environments
- Administrative & Operational Support
- CRM & Ticketing System Support
- Problem-Solving & Analytical Thinking
- Time Management & Multitasking
- Attention to Detail & SLA Awareness
- Team Collaboration & Cross-Functional Communication
- Strong Communication Skills
Languages
Portuguese — Native
English — Advanced
Timeline
Administrative Assistant
Stack Vision Lda
07.2025 - 02.2026
Administrative Support Assistant / Intern
Stack Vision Lda
05.2024 - 06.2025
Customer Service Representative
Stack Vision Lda
02.2024 - 06.2025
Bachelor’s Degree - Computer Engineering
Vistula University
Target Position
Support Expert I / Customer Support Specialist – SpotOn
Motivation
- I am motivated to join a dynamic and innovative technology company where I can apply my customer support, communication, troubleshooting, and organizational skills to help clients succeed while contributing positively to team performance. I enjoy solving problems, helping people, and working in fast-paced environments where continuous learning and teamwork are valued.
- I am particularly interested in opportunities that allow me to combine customer interaction, operational support, and technology-driven problem solving while continuing to develop professionally within an international organization. My goal is to deliver excellent customer experiences, support business success, and grow into a highly skilled support and operations professional.