Summary
Overview
Work History
Education
Skills
Timeline
Generic
Iwona Kuszelewska

Iwona Kuszelewska

Brwinów,Gdańska 6

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

18
18
years of professional experience

Work History

Store Manager

PSS Społem Grodzisk Mazowiecki
10.2014 - Current
  • Assisted with hiring, training and mentoring new staff members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Company Owner

Colmet S.C.
04.2013 - 10.2014
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Maintained a healthy work-life balance for employees by implementing flexible scheduling and fostering a supportive company culture.

Company Owner

Delikatesy U Eli S.C.
12.2005 - 03.2013

Managing a team of employees
- Organization of the company's work
- Acquiring business contacts
- Competition analysis
- Work on maximizing profits

Education

Master of Science - Management of Logistics

University of Warmia And Mazury in Olsztyn
Olsztyn, Poland
06.2022

Bachelor of Science - Marketing And Management

College of Hotel Management, Gastronomy And Touris
Warsaw, Poland
07.2003

Skills

  • Business Leadership
  • Opening and closing procedures
  • Customer Service
  • Flexible Schedule
  • Marketing Strategies
  • Sales Analysis
  • Assignment Delegation
  • Purchasing and planning
  • Team motivation
  • Employee Motivation
  • Delegation
  • Sales Tracking
  • Sales Promotions
  • Process Improvements
  • Cash Management
  • Special Events
  • Decision-Making
  • Database Management
  • Problem-Solving
  • Performance Evaluation and Monitoring
  • Team Leadership
  • Sales Promotion
  • Culture development
  • Documentation And Reporting
  • Sales professional
  • Partnership Building
  • Customer Response

Timeline

Store Manager

PSS Społem Grodzisk Mazowiecki
10.2014 - Current

Company Owner

Colmet S.C.
04.2013 - 10.2014

Company Owner

Delikatesy U Eli S.C.
12.2005 - 03.2013

Master of Science - Management of Logistics

University of Warmia And Mazury in Olsztyn

Bachelor of Science - Marketing And Management

College of Hotel Management, Gastronomy And Touris
Iwona Kuszelewska