Iwona Stanik
Radom
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. My professional attitude to work has always resulted in meeting targets and deadlines set, portraying the ability to organise my workload with ease. I possess excellent communication and managerial skills with the experience of working in a team, amidst demanding environment. Have the motivation, initiative and enthusiasm to achieve success in all areas of my career, with the ability to learn quickly.
Seeking a challenging role, where my existing skills and qualifications will add value from the outset, whilst continue to further develop skills and knowledge in this field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Assistant
Wayfair
10.2022 - Current
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Assistant Store Manager
EE/BT Limited
10.2014 - 09.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Pedagogy, Tourism And Recreation
Wszechnica Świętokrzyska
Kielce02.2004
Skills
- Policy and Procedure Adherence
- Personalized Support
- Client Rapport-Building
- Employee Relationships
- Loss Prevention Goals Monitoring
- Issue and Complaint Resolution
- Understanding Customer Needs
- Creative Solutions
- Calm and Professional Under Pressure
Certification
NVQ Level 2 and 3 in Customer Service
Languages
Polish
Native language
English
Advanced
C1
Timeline
Service Assistant
Wayfair
10.2022 - Current
Assistant Store Manager
EE/BT Limited
10.2014 - 09.2022
Pedagogy, Tourism And Recreation
Wszechnica Świętokrzyska
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