Izabayo Marie Christelle
Gliwice
Summary
Change Manager and IT operation analyst with experience in customer support and PRINCE2 certified. Engineering, and management background. Strong assessment and problem-solving skills. Adept in communicating with technical and non-technical audiences. Team player and leader: capable of integrating and developing effective workgroups. I am very passionate about project management, a service well delivered which brings customer satisfaction.
Overview
10
10
years of professional experience
Work History
Change Manager
Capgemini
10.2023 - Current
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
- Designed processes and systems supporting business needs before, during and after transitions.
- Helped with the onboarding of new joiners for smooth transitions to their independence on the project.
- Monitored progress throughout change implementation phases, adjusting timelines as needed based on project and change requirements.
Data Analyst
Capgemini
05.2021 - 09.2023
- Company Overview: Information and communication. Website https://www.capgemini.com/
- Citrix, VDI, Microsoft and Linux usage on multiple projects
- Incident management through the ticketing system
- Client support using French language
- Information and communication. Website https://www.capgemini.com/
Venue Coordinator
Radisson Blu and Kigali Convention Centre
04.2016 - 09.2020
- Company Overview: Other service activities. Website https://www.kcc.rw/
- Designed and drew seating arrangements of the whole complex
- Provided floor plans for meeting rooms, and other venues of the building
- Provided all the necessary information regarding the venue to the clients
- Talked to clients and insured client's needs are met from planning to operation
- Other service activities. Website https://www.kcc.rw/
Civil Engineering Technician
Cimerwa Ltd
02.2015 - 04.2016
- Company Overview: Construction. Website https://cimerwa.rw/
- Communicated projects risks and escalated issues to my immediate supervisor
- Ensured company tools and materials were not misused and properly maintained
- Construction. Website https://cimerwa.rw/
Education
MASTER OF SCIENCE - MANAGEMENT AND PRODUCTION ENGINEERING
Silesian University of Technology
05.2022
BACHELOR OF SCIENCE WITH HONOURS - CIVIL ENGINEERING
Ines Ruhengeri
03.2019
ADVANCED DIPLOMA - CIVIL ENGINEERING (CONSTRUCTION TECHNOLOGY)
Kicukiro College of Technology
02.2015
Skills
- PowerPoint presentation design
- Excel proficiency
- Word processing proficiency
- Proficient in Google Docs
- Proficient in Microsoft Office
- Proficient in Google Drive
- CAD proficiency
- Strategic organizational abilities
- Skilled in group collaboration
- Trustworthy work ethic
- Highly driven
- Clear verbal communicator
- Adaptability to change
- Public speaking proficiency
- Accountability in tasks
- Comprehensive planning skills
- Problem-solving skills
- Strong writing and verbal communication
Personal Information
- Date of Birth: 11/02/92
- Nationality: Rwandan
Languages
French
Advanced (C1)
English
Advanced (C1)
Polish
Beginner (A1)
Kinyarwanda
Bilingual or Proficient (C2)
Timeline
Change Manager
Capgemini
10.2023 - Current
Data Analyst
Capgemini
05.2021 - 09.2023
Venue Coordinator
Radisson Blu and Kigali Convention Centre
04.2016 - 09.2020
Civil Engineering Technician
Cimerwa Ltd
02.2015 - 04.2016
BACHELOR OF SCIENCE WITH HONOURS - CIVIL ENGINEERING
Ines Ruhengeri
ADVANCED DIPLOMA - CIVIL ENGINEERING (CONSTRUCTION TECHNOLOGY)
Kicukiro College of Technology
MASTER OF SCIENCE - MANAGEMENT AND PRODUCTION ENGINEERING
Silesian University of Technology
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