Izabela Bajer
Nasielsk,Mazowieckie
Summary
Key Account Manager with a background in managing major client portfolios, technical and business advising, and coordinating service delivery across logistics, service, and customer support teams. Handles commercial negotiations, payment control, market analysis, and executive reporting to support long-term client relationships and steady revenue growth.
Overview
19
19
years of professional experience
Work History
Key Account Manager
Elis Textile Service Sp. z o.o
01.2019 - 10.2026
- - Provided technical and business advice on selecting appropriate clothing for client projects
- - Prepared offers and negotiated rental prices, long-term discounts, and framework
- - Coordinated rental processes across departments to enhance efficiency.
- Ensured timely delivery of products and services to clients
- Coordinated delivery logistics for client orders,
- Oversaw selection process for clothing based on client needs
- Monitored rental rates, tracked client investments, and researched industry trends
- Monitored payments and ensured timely processing for major partners.
- Facilitated training sessions for new account managers, sharing best practices and enhancing team capabilities.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- Established feedback loops with product development teams to relay client needs, driving product improvements and innovation.
- Managed finances by controlling budgets and authorising expenditures.
- Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets.
- Monitored client satisfaction through regular feedback mechanisms, adapting strategies to meet evolving needs.
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Analysed client needs to recommend products and services that matched their requirements, enhancing client satisfaction.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Cultivated solid and loyal relationships with existing clients to deliver demand generation.
- Conducted market analysis to understand industry trends and adjust account strategies accordingly.
- Prepared and presented technical and commercial offers to clients based on company standards.
- Forecasted and tracked renewals, upgrades and other key account metrics to prevent accounting issues.
- Organised and led quarterly business reviews with key clients, fostering transparency and trust.
- Oversaw invoicing and payment processes for key accounts, ensuring accuracy and timely processing.
- Utilised CRM tools to track account interactions, ensuring all team members had access to up-to-date information.
- Led strategic commercial negotiations to enable long-term profitable growth.
- Crafted personalised account plans that aligned with client objectives, securing long-term partnerships.
- Actioned customer feedback to improve product and service provisions.
Account Executive
Berendsen ( Elis) Irl Ltd, Stillorgan, Dublin
Dublin
11.2014 - 06.2018
- negotiated and monitored client invoices
- managed client orders, provided customer support, resolved service-related conflicts
- maintained relationships with key clients, ensuring steady revenue for company budget
- B2B sales
- Maintained hygiene standards in the workplace
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Tracked sales and detailed trends through regular reports for senior management.
- Developed valuable client relationships through proactive communication and service execution.
- Produced regular status and sales reports within required timelines.
- Provided accurate quotes and price information to inform customer decision-making.
- Verified and reviewed completed contracts to maximise customer satisfaction.
- Listened intently to customers to identify upselling opportunities.
- Managed client portfolios, fostering strong relationships through regular communication and updates.
- Served as point of contact for assigned client accounts, maintaining client satisfaction and loyalty.
- Developed sales plan to exceed annual sales targets and grow business.
- Negotiated contracts with new and existing clients, securing favourable terms for both parties.
Sterilization Machine Operator and Customer Order
Berendsen Steritex Unit (Berendsen ( Elis) Irl Ltd), Dun Laoghaire, Dublin
Dublin
08.2011 - 10.2014
- Handled and processed sterile products from hospitals and specialised health facilities, ensuring adherence to safety protocols.
- Supervised assembly and packaging processes to ensure compliance with sterile standards.
- Received, prepared, and organised orders for sterile products to meet delivery deadlines.
Office Worker – Scanning Machine Operator and Data
DigiScan (Step One Solutions), Finglas, Dublin
Dublin
08.2010 - 08.2011
- Managed personal data and confidential client information with a focus on accuracy and compliance
- Executed document virtualisation processes to enhance data accessibility and organisation
- Carefully controlled machine settings, including speed and production output.
- Operated heavy machinery with precision and safety, adhering to all health and safety guidelines.
- Operated machinery with precision, adhering to safety protocols to minimise risk of accidents.
Machine Operator and Production Worker
Smurfit Kappa (Step One Solutions), Tallaght, Dublin, Irlandia
Dublin
10.2009 - 01.2010
- Prepared customer orders, ensuring accuracy and timeliness for client satisfaction.
- Carefully controlled machine settings, including speed and production output.
- Operated heavy machinery with precision and safety, adhering to all health and safety guidelines.
- Operated machinery with precision, adhering to safety protocols to minimise risk of accidents.
Machine Operator and Production Worker
Masterlink (Step One Solutions), ParkWest, Dublin, Irlandia
Dublin
08.2009 - 10.2009
- Prepared customer orders, ensuring accuracy and timeliness for client satisfaction.
- Maintained clean and organised work areas.
- Operated a variety of machinery, adhering strictly to safety protocols and operational guidelines to maintain workplace safety.
Machine Operator and Production Worker
FAAC (Step One Solutions), City West, Dublin, Irlandia
Dublin
02.2009 - 08.2009
Machine Operator and Production Worker
Cuisine de France (Step One Solutions), Grange Castle Business Park, Dublin, Irlandia
Dublin
09.2008 - 02.2009
- Ensured food products met strict hygiene standards and maintained sterility throughout the production process.
- Carefully controlled machine settings, including speed and production output.
- Operated heavy machinery with precision and safety, adhering to all health and safety guidelines.
- Operated machinery with precision, adhering to safety protocols to minimise risk of accidents.
Production Line Operator
CWS Boco ( National Linen ), Fonthill Business Park,Dublin, Irlandia
Dublin
03.2008 - 09.2008
- Coordinated delivery of products to hotels, restaurants, and hospitals, ensuring timely service
- Supported clients by addressing inquiries and providing information
- Operated production line machinery with precision, adhering to strict quality and safety standards.
- Maintained a clean and organised work environment, complying with hygiene standards.
Housekeeping
Littton Lane Hostel, Dublin, Irlandia
Dublin
03.2008 - 09.2008
- Cleaned rooms to satisfaction of clients and management.
Cashier / Assistant
Shell, Biala Podlaska
Biala Podlaska
01.2008 - 03.2008
Education
Sales Training
Sandler Training Polska Sp.Z.o.o
02-2024
Information and Administration Course (Fetac 5 )
01-2015
ECDL (Microsoft Office European Computer Driving License)
01-2015
Economic and Languages Profile
Ignacy Józef Kraszewski High School
Biala Podlaska01-2008
Primary School No. 9 named after John Paul II
Biala Podlaska01-2005
Skills
- CRM
- Cross-selling
- Microsoft Office ( Word, PowerPoint, Excel, Access and Outlook)
- SAP software proficiency
- ABS live
- LISS
- Work organisation
- Task completion focus
- Attention to detail
- Client relationship management
- Stress resilience
- Medication management
Zainteresowania
aktywna turystyka, wspinaczki górskie, Behaviorystyka psów
Timeline
Key Account Manager
Elis Textile Service Sp. z o.o
01.2019 - 10.2026
Account Executive
Berendsen ( Elis) Irl Ltd, Stillorgan, Dublin
11.2014 - 06.2018
Sterilization Machine Operator and Customer Order
Berendsen Steritex Unit (Berendsen ( Elis) Irl Ltd), Dun Laoghaire, Dublin
08.2011 - 10.2014
Office Worker – Scanning Machine Operator and Data
DigiScan (Step One Solutions), Finglas, Dublin
08.2010 - 08.2011
Machine Operator and Production Worker
Smurfit Kappa (Step One Solutions), Tallaght, Dublin, Irlandia
10.2009 - 01.2010
Machine Operator and Production Worker
Masterlink (Step One Solutions), ParkWest, Dublin, Irlandia
08.2009 - 10.2009
Machine Operator and Production Worker
FAAC (Step One Solutions), City West, Dublin, Irlandia
02.2009 - 08.2009
Machine Operator and Production Worker
Cuisine de France (Step One Solutions), Grange Castle Business Park, Dublin, Irlandia
09.2008 - 02.2009
Production Line Operator
CWS Boco ( National Linen ), Fonthill Business Park,Dublin, Irlandia
03.2008 - 09.2008
Housekeeping
Littton Lane Hostel, Dublin, Irlandia
03.2008 - 09.2008
Cashier / Assistant
Shell, Biala Podlaska
01.2008 - 03.2008
Sales Training
Sandler Training Polska Sp.Z.o.o
Information and Administration Course (Fetac 5 )
ECDL (Microsoft Office European Computer Driving License)
Economic and Languages Profile
Ignacy Józef Kraszewski High School
Primary School No. 9 named after John Paul II