IZABELA KOKOCIŃSKA

• Maintained detailed documentation of all transition-related activities for future reference and knowledge transfer purposes.
• Established and enforced project timelines and deadlines.
• Monitored progress of ongoing transitions, identifying potential bottlenecks and implementing solutions to maintain project timelines.
• Streamlined transition processes by implementing effective project management methodologies and communication strategies.
• Managed multiple simultaneous transitions, ensuring timely completion and minimal disruption to business operations.
• Led change management efforts by providing training, support, and guidance to affected employees throughout the transition process.
• Established performance metrics to track progress and measure the success of transition initiatives.
• Partnered with business teams to understand needs and mitigate potential problems.
• Developed solutions to address complex issues and operational gaps.
• Conducted post-transition assessments to identify areas for improvement and implement necessary adjustments for future projects.

Change Management Lead (for the largest project in Capgemini BSv)

• Developing plans for change management based on research and analysis of existing conditions and needs
• Created and managed project plans, timelines, and budgets
• Evaluating the effectiveness of change management strategies based on employee satisfaction levels and other metrics
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes
• Partnered with business teams to understand needs and mitigate potential problems
• Managed internal and external client-facing relationships through transitional and transformational periods
• Evaluated customer needs and feedback to drive product and service improvements
• Managed budgets for multiple concurrent change initiatives while maintaining fiscal responsibility and optimizing resource allocation.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Enhanced change management processes by implementing effective communication strategies and stakeholder engagement techniques.
• Led teams of analysts to evaluate, plan, and execute projects.
• Standardized best practices across various departments as a Change Management Lead through continuous process documentation review.

Upskilling Program Manager ( for 3000 employees account)

• Implemented new learning strategies depending upon employees' skill levels
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
• Design, implementation and adoption of knowledge management strategy
• Implement a program of initiatives to increase the capacity of delivery teams

• Implementation of Internal Controls framework
• Designer of communication and process flows in Internal Finance Hub
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Delivered services to customer locations within specific timeframes.
• Managed time efficiently in order to complete all tasks within deadlines
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Gained extensive knowledge in data entry, analysis and reporting
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Lead of process transition for 3 AP departments
• Key user for testing SAP in AP department
• Collaborated with service members to provide effective transition planning
• Managed time efficiently in order to complete all tasks within deadlines
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

• Gained strong leadership skills by managing projects from start to finish
• Resolved problems, improved operations and provided exceptional service
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Managed time efficiently in order to complete all tasks within deadlines
• Participated in team projects, demonstrating an ability to work collaboratively and effectively
• Acted as a team leader in group projects, delegating tasks and providing feedback
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.