Izabela Stefańska-Liszka
Wolbrom
Overview
8
8
years of professional experience
Work History
Contact Center Senior
HEINEKEN Global Shared Services
01.2022 - 08.2024
- Responding to vendor queries via phone and via e-mail; - Providing reports on request, analysing them and drawing conclusions.
- Responding to queries from Operating Companies/ HEINEKEN Krakow departments/ Banks/ Global Treasury via e-mail/telephone in alignment with service management processes.
- Created a positive work environment, fostering strong teamwork and agent engagement.
- Supervised and tracked phone and email activity using various contact center applications and software tools.
- Facilitated open communication channels between staff members through regular meetings encouraging dialogue on concerns or suggestions.
- Ensured compliance with company policies and procedures, maintaining the highest level of professionalism within the team.
- Reduced average handling time with effective coaching and feedback sessions for agents.
Contact Centre Specialist
HEINEKEN Global Shared Services
01.2018 - 05.2021
- Responding to vendor queries via phone and via e-mail; - Providing reports on request, analyzing them and drawing conclusions.
- Responding to queries from Operating Companies/ HEINEKEN Krakow departments/ Banks/ Global Treasury via e-mail/telephone in alignment with service management processes.
- Constantly seeking to improve processes; - Identifying issues and using the agreed escalation route in a timely manner if an issue arises.
- Developing and maintaining successful working relationships with suppliers, employees, local Operating Companies, other teams within HEINEKEN Krakow and other key stakeholders;
PTP Administrator
HEINEKEN Global Shared Services
- Performing daily tasks related to validation of received, scanned invoices from OpCos in alignment with SOPs.
- Performing non-invoice related postings in alignment with SOPs and company policies.
- Performing all tasks in workflows in order to resolve invoice discrepancies in alignment with SOPs.
- Performing activities related with suspense accounts on the regular basis based on SOPs.
- Performing tasks related to payments preparation based on the agreed timelines and in the alignment with SOP's.
- Participates in Period End Closing activities in a timely manner;
Finance Service Specialist Accounts Payable with Italian
ABB
03.2016 - 12.2017
- Process high volume purchase order and non-PO related vendor invoices.
- Send invoices for coding and authorization and assist in coding when necessary.
- Performing necessary activities within the Accounts Payable area to ensure accurate and timely reporting.
- Reconcile vendor statements and work with buyers to resolve discrepancies.
- Handel vendor and internal customer calls and emails and provide timely and accurate responses to all AP inquiries.
- Assisting with month-end close, including assistance with both internal/external audits;
Finance and Accounting Process Analyst with Italian
CAPGEMINI
- Daily Validating, indexing and invoice processing.
- Ensure timely and correct completion of AP tasks.
- Verification of incoming PO and Non-PO invoices.
- Take care of all vendor correspondence via email or phone, evaluating and reconciling all vendor statements.
- Preparing of reports (GR IR, Freight); - Produce monthly reports.
- Assist with month end closing; - Audit activities.
- Supporting of Team Members.
- Liaised with staff managers to collaboratively design process change implementation plans.
Education
Master's Degree - Italian Language
University of Silesia in Sosnowiec
12.2015
Bachelor's Degree - Italian Language
College of Foreign Languages in Gliwice
12.2011
Skills
- Customer Service
- Attention to Detail
- Good knowledge of SAP and SIMPLE
- Recordkeeping and File Management
- Office Administration
Languages
Italian
Advanced
C1
English
Intermediate
B1
Consent
I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002, item 1182 as amended.
Timeline
Contact Center Senior
HEINEKEN Global Shared Services
01.2022 - 08.2024
Contact Centre Specialist
HEINEKEN Global Shared Services
01.2018 - 05.2021
Finance Service Specialist Accounts Payable with Italian
ABB
03.2016 - 12.2017
PTP Administrator
HEINEKEN Global Shared Services
Finance and Accounting Process Analyst with Italian
CAPGEMINI
Master's Degree - Italian Language
University of Silesia in Sosnowiec
Bachelor's Degree - Italian Language
College of Foreign Languages in Gliwice
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