IZERENSHUTI GILBERT
WARSAW,POLAND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work history
Logistics specialist
DPD POLSKA
WARSAW, Poland
05.2022 - Current
- Implemented new software for efficient freight management.
- Led a team of warehouse staff, promoting a productive work environment.
- Developed effective logistics strategies, ensuring customer satisfaction.
- Prepared accurate reports on logistics performance indicators, assisting senior management decision making.
Customer service representative
AIRTEL TELECOMMUNICATION
KIGALI, RWANDA
09.2021 - 05.2026
- Performed administrative duties contributing towards smooth store operations.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
- Handling daily cases in different files
- Actively sending and answering to customer’s emails
TRAVEL OPERATOR
Amadeus
KIGALI, RWANDA
11.2019 - 06.2021
- Collaborated with team members to enhance workflow procedures.
- Provided technical support to colleagues, fostering a cooperative work environment.
- Tickets issuance (All over the world)
- Marketing office
Education
Bachelor of Business Administration - MANAGEMENT
HIGHER SCHOOL OF ECONOMICS
POLAND 03.2023 -
Skills
- Communication excellence
- Customer support
- Problem solving
- System analysis
- Micrososf excel
- SQL(Database courses)
- Live chat interactions
- Decision-Making capabilities
- Time-Management tools use
- Leadership skills
- Micreosoft Word Powerpoint Office
- Amadeus selling platform Galileo Travel port
Languages
English
Fluent
French
Upper intermediate
Timeline
Bachelor of Business Administration - MANAGEMENT
HIGHER SCHOOL OF ECONOMICS
03.2023 -
Logistics specialist
DPD POLSKA
05.2022 - Current
Customer service representative
AIRTEL TELECOMMUNICATION
09.2021 - 05.2026
TRAVEL OPERATOR
Amadeus
11.2019 - 06.2021