Dynamic and team-oriented IT Project Manager with 3 years of experience in asset management, risk mitigation, and project leadership, and 6 years of overall experience in IT. Innovative and driven, with a passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Led full project life cycles from initiation to closure, with a focus on resource optimization, stakeholder management, budget tracking, and risk mitigation. Managed both technical and business-focused projects, ensuring timely delivery and successful transitions to BAU operations.
Key Projects:
Solent National Health Service Trust:
University College London Hospitals (UCLH):
BBC:
Led operational assessments for offshore locations and drove improvements in billing accuracy for Atos services.
Enhanced service quality by auditing sales calls for compliance with company standards, ensuring top-tier customer engagement through detailed evaluations and feedback.
Managed approximately 50 customer recordings per day.
Developed SEO-optimized content for multiple brands, enhancing their Google+ profiles to increase online visibility and search rankings.
Drove sales and managed client relationships, ensuring timely delivery and smooth coordination of orders for metal components.
Managed a small sales team, consistently driving new customer acquisition and increasing company revenue through targeted strategies and performance tracking.
Exceeded sales targets for phone and internet subscriptions, consistently delivering superior service in line with corporate branding guidelines.
Translated interdisciplinary academic papers, contributing to Avant: Journal of the Philosophical and Scientific Avant-Garde, bilingual journal focused on cognitive sciences, contemporary philosophy, and social studies.
Demonstrated work ethic and adaptability by maintaining high cleanliness standards and assisting kitchen staff across various London hotels.
Budget & Resource Management: Managing budgets, Tracking time and costs
PRINCE2® 6th Edition Foundation in Project Management
ITIL 4 Foundation Certificate in IT Service Management
Career Essentials in Project Management by Microsoft and LinkedIn
PRINCE2® 6th Edition Foundation in Project Management