Summary
Quote
Overview
Skills
Timeline
Languages
Work Availability
Work Preference
Education
Hobbies
RODO
Work History
Websites
BusinessAnalyst
Jacek Nowak

Jacek Nowak

Operational Analyst
Warsaw

Summary

With over a decade of experience in the IT industry, my passion for analysis and task automation has always driven me. At eService , I optimized processes for simple tasks and contributed to developing automation for repetitive workflows within the team. At PMI , I played a vital role in building a new team, improving performance, and enhancing communication between departments. Additionally, I supported the implementation of a new ticketing system. While at Nielsen , I organized a hackathon that resulted in the development of an application automating work across multiple teams. My ambition , eagerness to learn , and constant pursuit of growth enable me to quickly adapt to new challenges and compensate for any lack of experience with exceptional commitment .

Quote

Risk comes from not knowing what you are doing.
Warren Buffett

Overview

10
10
years of professional experience
3
3

Years in reports and analitics

Skills

Quick Learning

Timeline

Operational Analyst

No Limit Sp. z o.o.
08.2023 - 11.2024

Junior Reporting and Analytics Specialist

eService
03.2022 - 07.2023

Service Coordinator

eService
03.2022 - 11.2022

Junior Production Technician - Programmer

Kamsoft S.A.
11.2021 - 02.2022

IT Technical Support

Diebold Nixdorf
10.2020 - 09.2021

Senior Systems Support Specialist

Philip Morris Polska Distribution Sp. z o.o.
07.2019 - 09.2020

Data Processing Specialist

Nielsen Services Poland Sp. z o.o.
02.2018 - 05.2019

IT Technical Support

Sitel
12.2016 - 01.2018

IT Technical Support, Expert

ITI Neovision Sp. z o.o.
09.2014 - 11.2016

LXIX Liceum Ogólnokształcące Im. Bohaterów Powstania Warszawskiego 1944
05.2006 - 2009.07

Languages

English
Upper intermediate (B2)
Polish
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementFlexible work hoursWork from home optionPersonal development programs

Education

LXIX Liceum Ogólnokształcące Im. Bohaterów Powstania Warszawskiego 1944
Warszawa, Poland
05.2006 - 2009.07

Hobbies

  • Smart Home
  • Calisthenics
  • Gaming

RODO

I consent to the processing of my personal data contained in my CV or other documents attached to my CV (my job application) for the purposes of recruitment for the position specified in the job advertisement.

Additionally, I consent to the processing of my personal data in my job application for the purposes of future recruitment processes.

Work History

Operational Analyst

No Limit Sp. z o.o.
08.2023 - 11.2024
  • Supporting the implementation of optimization models and reporting tools
  • Participating in optimization projects related to transportation
  • Analyzing results and identifying areas for optimization
  • Developing systems to facilitate information exchange within the company
  • Assisting the operations team in decision-making

Junior Reporting and Analytics Specialist

eService
03.2022 - 07.2023
  • Reporting and analyzing key operational company metrics
  • Creating new reports
  • Developing new solutions to support reporting processes
  • Automating reporting processes
  • Building models and business analyses to support company needs

Service Coordinator

eService
03.2022 - 11.2022
  • Close collaboration with technicians working for the company
  • Verifying the accuracy and timeliness of technicians' task execution
  • Conducting training sessions for service employees
  • Cooperating with company clients to improve service quality

Junior Production Technician - Programmer

Kamsoft S.A.
11.2021 - 02.2022
  • Testing Android applications to ensure they meet client requirements (based on designs, modifications)
  • Launching, testing, and reporting software bugs
  • Completing tasks assigned by the direct supervisor on time
  • Regularly reporting work progress and encountered issues
  • Fully adhering to instructions (including guidelines for developers) within the department related to product development
  • Remote work

IT Technical Support

Diebold Nixdorf
10.2020 - 09.2021
  • Comprehensive technical and system support for client employees
  • Providing phone, email, and remote support for devices
  • Registering and tracking support requests
  • Collaborating with field technicians
  • Verifying the accuracy and completeness of requests

Senior Systems Support Specialist

Philip Morris Polska Distribution Sp. z o.o.
07.2019 - 09.2020
  • Creating and implementing new procedures
  • Implementing new systems for handling requests
  • Supporting team management and reporting results
  • Training and onboarding new employees
  • Providing comprehensive technical and system support for company employees
  • Reporting non-standard issues
  • Collaborating with other organizational units within the company
  • Cooperating with external service providers

Data Processing Specialist

Nielsen Services Poland Sp. z o.o.
02.2018 - 05.2019
  • Processing data within the company
  • Checking and meeting deadlines related to database creation
  • Verifying data accuracy and completeness
  • Participating in the creation of databases and periodic reports
  • Working in international teams
  • Improving and optimizing internal processes

IT Technical Support

Sitel
12.2016 - 01.2018
  • Company Overview: IT Technical Support for Hewlett-Packard
  • Troubleshooting hardware and software issues with client devices
  • Diagnosing computer hardware and peripheral device faults
  • Handling support requests in English for the service team in Hungary
  • Full support for internal programs: Careforce, Salesforce, and dedicated HP systems
  • IT Technical Support for Hewlett-Packard

IT Technical Support, Expert

ITI Neovision Sp. z o.o.
09.2014 - 11.2016
  • Comprehensive customer support
  • Handling and reporting complaints
  • Configuring multiroom standard and premium services
  • Diagnosing technical issues with Wi-Fi, routers, switches, homeplugs, and antenna installations
  • Diagnosing issues with internet services
Jacek NowakOperational Analyst