Hi, I’m
Jackline Mtewele
Warsaw
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
years of professional experience
Work History
Foundever
Customer Service Representative
01.2023 - 12.2023
Job overview
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
Azam company
Sales Representative
07.2021 - 08.2022
Job overview
- Confirm the accuracy and correctness of the documents provided by the customers
- Retained excellent client satisfaction ratings through outstanding service delivery
- Gathering and analysis of documentation in accordance with regulatory requirements
- Investigating accounts receivables discrepancies
- Sorting, opening, and routing incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Trained and mentored new sales representatives
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Completing forms, reports, logs and records to quickly handle all documentation for human resources
- Managed over 100 monthly invoices and maintained accurate processing and verification
Mtewele General Traders and Insurance
Business Analyst
06.2020 - 07.2021
Job overview
- Conducted interviews with key business users to collect information on business processes and user requirements
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Taught employees how to control risks at front line
Mtewele General Traders and Insurance Agency
Customer Service Representative
04.2016 - 05.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
Cooperative Rural Development Bank
Anti Money Laundery Analyst
01.2015 - 02.2016
Job overview
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Monitored compliance and filing requirements in conjunction with staff and management.
Education
Lovely Professional University
BBA: Business Administration
Warsaw Management University
MBA: International Business Management
09.2024
Skills
- Microsoft Office
- Word
- Power Point
- Excel
- Social skills (Adaptable and flexible; sociable; team work; work ethic)
- Good leadership skills, planning and collaboration in heterogeneous groups
- Other (Creativity; Customer oriented; Problem solving/ decision making skills; smart personality)
- Internet, E-mail and Social Media
- Ability to learn quickly, listen and communicate with others correctly
- Motivated and ambitious
- Research and Analytical skills
- Customer compliance (KYC)
- Critical Thinking
- Payment Processing
Languages
English
Swahili
Personal Information
- Gender: Female
- Nationality: Tanzanian
Projects
A study on customer behavior towards products( fertilizers) and packaging strategies, 08/2020, A+ - Research Project
Timeline
Customer Service Representative
Foundever
01.2023 - 12.2023
Sales Representative
Azam company
07.2021 - 08.2022
Business Analyst
Mtewele General Traders and Insurance
06.2020 - 07.2021
Customer Service Representative
Mtewele General Traders and Insurance Agency
04.2016 - 05.2017
Anti Money Laundery Analyst
Cooperative Rural Development Bank
01.2015 - 02.2016
Lovely Professional University
BBA: Business Administration
Warsaw Management University
MBA: International Business Management
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