Jackline Mtewele
Warsaw,Poland
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Insurance Claims Specialist
Mtewele General Traders and Insurance Agency
Iringa, Tanzania
01.2023 - 04.2024
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Inspected property damage for assessment of repair costs.( through online receiving pictures)
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
- Provided guidance to customers regarding their rights and obligations under the insurance policies.
Anti-Money Laundering Analyst
Cooperative Rural Development Bank
Njombe, Tanzania
01.2022 - 10.2022
- Reviewed and analyzed customer's financial transactions to identify suspicious activities related to money laundering.
- Conducted investigations on potential violations of Anti-Money Laundering regulations.
- Assessed customer risk profiles in order to develop effective strategies for mitigating money laundering risks.
- Drafted reports regarding findings from investigations into suspicious activity.
- Developed process improvements for identifying high-risk customers or transactions that may require additional monitoring or investigation.
Customer Service Representative
Mtewele General Traders and Insurance Agency
04.2016 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
Education
MBA - International Business And Management
Warsaw Management University
Warsaw09.2024
BBA - Business Administration: Finance and Marketing
Lovely Professional University
Punjab, India11.2020
Skills
- Microsoft Office
- Word
- Power Point
- Excel
- Client Satisfaction
- Documentation Analysis
- Accounts Receivables Investigation
- Correspondence Management
- Training and Mentoring
- Sales Consultation
- Customer Service
- Upselling Techniques
- Social Skills
- Leadership Skills
- Planning
- Collaboration
- Creativity
- Customer Orientation
- Problem Solving
- Decision Making
- Internet
- Quick Learning
- Communication
- Motivation
- Research Skills
- Analytical Skills
- Customer Compliance
- Product Placement
- Documentation Management
- Invoice Management
- Critical Thinking
- Payment Processing
- Insurance knowledge
- Teamwork and Collaboration
Projects
A study on customer behavior towards products( fertilizers) and packaging strategies, 08/2020, A+, Research Project
Languages
- English
- Swahili
Personal Information
- Gender: Female
- Nationality: Tanzanian
Timeline
Insurance Claims Specialist
Mtewele General Traders and Insurance Agency
01.2023 - 04.2024
Anti-Money Laundering Analyst
Cooperative Rural Development Bank
01.2022 - 10.2022
Customer Service Representative
Mtewele General Traders and Insurance Agency
04.2016 - 05.2017
MBA - International Business And Management
Warsaw Management University
BBA - Business Administration: Finance and Marketing
Lovely Professional University
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