Jacob Sianungu
Warsaw
Summary
Proven expertise in enhancing customer satisfaction and retention, demonstrated during my tenure at Agata Meble. Skilled in CRM software and complaint resolution, I excel in maintaining professionalism under pressure. Achievements include expanding client base through strategic networking and effective direct sales, showcasing a blend of organizational prowess and customer service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Sales and Service Expert
Agata Meble
08.2023 - 02.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Completed call documentation while speaking with customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
Sales and Marketing Intern
ZLOTE WYPREDAZES. SA
06.2020 - 02.2021
- Demonstrated willingness and interest in learning new tasks and skills.
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Enhanced overall efficiency by optimizing internal processes related to sales documentation management.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Developed strong product knowledge, enabling effective communication of features and benefits to potential customers.
Education
Bachelor of Arts - Business Management
Vistula Academy of Finance And Business
Warsaw, Poland10.2022
Skills
- Organization
- Financial Transactions
- CRM Software
- Complaint resolution
- Paperwork Processing
- Goal-Oriented
- Sales management
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Customer Service
Gym, Self development books, Hiking and Football
Gym 4 times a week
30 minutes on books every day
Hike at least 3 times a year
Play football sometimes on weekends
Languages
English
Native language
Polish
Intermediate
B1
Timeline
Customer Sales and Service Expert
Agata Meble
08.2023 - 02.2024
Sales and Marketing Intern
ZLOTE WYPREDAZES. SA
06.2020 - 02.2021
Bachelor of Arts - Business Management
Vistula Academy of Finance And Business
Similar Profiles
Izabela JanuszewiczIzabela Januszewicz
Manager and designer in a furniture company at PRZEDSIĘBIORSTWO WIELOBRANŻOWE "MEBLE-WRZESIEŃ"Manager and designer in a furniture company at PRZEDSIĘBIORSTWO WIELOBRANŻOWE "MEBLE-WRZESIEŃ"
Kerry WellingtonKerry Wellington
Customer Service/ Cashier at Agata & ValentinaCustomer Service/ Cashier at Agata & Valentina
Jessica BeanJessica Bean
Registered Massage Therapist at Agata HealthRegistered Massage Therapist at Agata Health