Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Justin Conway

Gulfport
Justin Conway

Summary

Dynamic manager with a proven track record at Insomnia Cookies, enhancing team productivity through agile methodologies and effective training. Skilled in knife handling and customer service, I successfully improved safety procedures and streamlined workflows, resulting in increased operational efficiency and customer satisfaction. Passionate about fostering high-performing teams and driving business growth.

Overview

13
years of professional experience

Work History

Cosentino Ent.

Meat Cutter
05.2019 - 09.2020

Job overview

Insomnia Cookies

Manager
02.2018 - 08.2019

Job overview

  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Food Giant

Meat Cutter
09.2015 - 03.2019

Job overview

  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Continuously sharpened knives and maintained equipment for optimal cutting performance.
  • Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
  • Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
  • Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
  • Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
  • Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.
  • Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
  • Demonstrated expertise in deboning various types of meats efficiently while maintaining highest levels of precision and quality control.
  • Ensured optimal freshness and shelf life of meat products through proper packaging and storage methods.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Reduced waste by accurately portioning meat products according to customer specifications.
  • Increased customer satisfaction by providing exceptional service during peak hours in a fast-paced environment.
  • Conducted inventory management tasks such as ordering supplies, rotating stock, reducing spoilage rates, and minimizing overstock issues.
  • Prepared poultry by cleaning, cutting and discarding inedible parts.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Identified cuts of meat, grading and pricing accordingly.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Replenished butcher counter displays to maintain fresh, appealing produce.
  • Packaged and labeled meat items in preparation for sale to customers.
  • De-boned and ground meat to prepare cuts and portions for sale.
  • Trimmed fat to remove undesirable parts from cuts of meat.
  • Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
  • Managed waste and disposal to comply with environmental regulations and minimize waste.
  • Trained new employees on proper meat-cutting techniques and safety measures.
  • Set up displays and stocked shelves with fresh meats, rotating stock for quality.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
  • Adjusted machine settings to accommodate different cuts of meat.
  • Monitored and controlled inventory to manage stock levels and prevent waste.
  • Calculated weight and quantity of meat to determine appropriate pricing for customers.
  • Received and inspected meat deliveries to verify quality and safety of products.
  • Promoted new meat options to offer customers unique and appealing choices.

McDonald's

Manager on Duty
03.2011 - 12.2014

Job overview

  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
  • Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
  • Developed and implemented strategies to increase sales and profitability.
  • Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.

Auntie Anne's

Manager
09.2009 - 10.2011

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.

Walmart

Buggy Collection
02.2008 - 08.2009

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

St Martin High School
Ocean Springs, MS

High School Diploma
05.2010

University Overview

Skills

  • Knife handling
  • Food safety
  • Sanitation practices
  • Meat weighing and labeling
  • Cross-contamination prevention
  • Quality control
  • Health code compliance
  • Meat processing
  • Waste reduction
  • Meat preparation
  • Cutting speed
  • Meat inspection
  • Deboning techniques
  • Workplace safety
  • Meat grading
  • Supplies maintenance
  • Temperature monitoring
  • Portion control
  • Food safety regulations
  • Cutting
  • Meat presentation
  • Meat wrapping
  • Meat identification
  • Sanitary standards
  • Retail cuts
  • USDA classifications
  • Meat packaging
  • Product weighing
  • Band saw
  • Boning
  • Knife sharpening
  • Precision cutting
  • Meat cutting
  • Customer service
  • Customer service abilities
  • Food presentation
  • Management
  • Product presentation
  • Salesmanship
  • Hand-eye coordination
  • Safety practices
  • Inventory processing
  • Safe food handling
  • Deboning meat
  • Temperature control
  • Training personnel
  • Recipe development
  • Dexterity
  • Efficient precision
  • Concentration
  • Sanitation procedures
  • Machinery maintenance
  • Computer applications
  • Portion sizing
  • Sales
  • Multitasking and prioritization
  • Storage temperature monitoring
  • Food safety oversight
  • Hospitality and accommodation
  • Processing equipment proficiency
  • Weighing, measuring & estimating
  • Recordkeeping and bookkeeping
  • Following regulations
  • Display setup
  • Teamwork and collaboration
  • Food production
  • Product pricing
  • Quality inspections
  • Basic math
  • Inventory management
  • Knife skills
  • Curing and tenderizing
  • Specialty cuts
  • Product packaging
  • Proper meat storage
  • De-boning meats
  • Quality assurance
  • Merchandise display
  • Meat curing and preservation
  • Supply requisitions
  • Meat delivery inspection
  • Vendor cost negotiation
  • Staff supervision
  • Weight calculations
  • Equipment repairs
  • Records maintenance
  • Tenderizing methods
  • Sales recording
  • Equipment inspections
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing

Timeline

Meat Cutter
Cosentino Ent.
05.2019 - 09.2020
Manager
Insomnia Cookies
02.2018 - 08.2019
Meat Cutter
Food Giant
09.2015 - 03.2019
Manager on Duty
McDonald's
03.2011 - 12.2014
Manager
Auntie Anne's
09.2009 - 10.2011
Buggy Collection
Walmart
02.2008 - 08.2009
St Martin High School
High School Diploma

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Justin Conway