JAKAI GOGGINS

Shipboard and Shipyard Operations Experience

• Performed a wide range of ship duties including maintenance and cleaning of mess decks, dining areas, scullery, breakouts, and staterooms to ensure cleanliness, orderliness, and safety.
• Assigned and carried out daily responsibilities critical to maintaining safe and operational onboard environments.
• Completed specialized shipyard assignments such as painting, laundry servicing for crew linens, organization of staterooms and storage lockers, and deep sanitization of galley chill boxes.
• Received on-the-job training with the engine department, including internal and external machinery cleaning and fuel/lubrication system maintenance.
• Assisted the supply department with logistics support: pulled ticket orders, managed filing systems, performed data entry, and received training on administrative systems, websites, and configurations supporting ship operations.

• Food prep of fruit and meat trays, adhering to the cleanliness and organization of food service area.
• Washed utensils, cookware, dishes and trays.
• Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
• Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
• Drained, stacked and dried items after washing.

• Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
• Completed high-volume packing assignments quickly while maintaining strict quality standards.
• Supported quality control efforts by inspecting products for defects before packaging.
• Reduced product damage rates by carefully handling items during the packing process.
• Housekeeping (removal of warehouse trash and all overflow).

• Collected and hauled away trash, broken furniture and other debris.
• Completed all aspects of painting tasks by spraying, rolling, brushing and cutting.
• Carefully coordinated all specifications and plans to keep projects running smoothly and efficiently.
• Install new flooring/light fixtures, installation of appliances.
• Pressure washing and cleaning driveways and fences.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through relationship building.
• Pick orders, loading/unloading packages in a fast paced environment, heavy lifting.
• Trained new employees on customer service, money handling and organizing strategies.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Packaging, order ticket picking, onboard loading, heaving lifting.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Handled the process of unloading trucks with pallets, heavy lifting of boxes.