Jakub Broda
Dąbrówka,Wielkopolska
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Games Operator
Jenkinson's Boardwalk
05.2023 - 09.2023
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Customer Service Representative
Poznań International Fair
10.2016 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Event Coordinator
ECON Agency
05.2019 - 10.2021
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Trained and supervised volunteers and support staff required for events.
Education
Master of Management - Management
Wyższa Szkoła Zarządzania I Bankowości W Poznaniu
Poznań06.2025
Bachelor of Engineering - Quality And Development of Product
Poznań University of Economics
Poznań02.2023
Skills
- Customer Needs Assessments
- Guest Relations
- Report Preparation
- Active Listening
- Staff Training
- Verbal and Written Communication
- Time Management
- Crisis Management
Languages
Polish
Native language
English
Advanced
C1
Timeline
Games Operator
Jenkinson's Boardwalk
05.2023 - 09.2023
Event Coordinator
ECON Agency
05.2019 - 10.2021
Customer Service Representative
Poznań International Fair
10.2016 - 05.2023
Master of Management - Management
Wyższa Szkoła Zarządzania I Bankowości W Poznaniu
Bachelor of Engineering - Quality And Development of Product
Poznań University of Economics
Similar Profiles
Fletcher HargisFletcher Hargis
Games Attendant at Jenkinson's BoardwalkGames Attendant at Jenkinson's Boardwalk
Kylie SantoroKylie Santoro
Customer Service Attendant at Jenkinson's Boardwalk Pavilion ArcadeCustomer Service Attendant at Jenkinson's Boardwalk Pavilion Arcade
Christian BohrmanChristian Bohrman
Boardwalk Ride Attendant & Customer Service at Jenkinson's BoardwalkBoardwalk Ride Attendant & Customer Service at Jenkinson's Boardwalk
Patryk KolasińskiPatryk Kolasiński
Games Operator at Jenkinson's BoardwalkGames Operator at Jenkinson's Boardwalk
KACPER SZYDŁOWSKIKACPER SZYDŁOWSKI
Customer Service Chat Representative at Dux GroupCustomer Service Chat Representative at Dux Group