JAKUB GRABARCZYK
Gdańsk,Oliwa
Summary
Dedicated professional with a strong ability to multitask and learn quickly, demonstrating resilience in challenging environments. Skilled in maintaining composure under pressure and adhering to strict time constraints, with specialised training in working at heights. Committed to leveraging these competencies towards achieving excellence in dynamic roles.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Call centre agent for international clients
Armatis
Gdansk, Pomerania
2022.10 - 2023.08
- Managed high volume of inbound calls, ensuring swift response times.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Handled inbound calls regarding airplane tickets, ensuring effective communication in English.
Warehouse worker
ThrGruop
Gdansk, Pomerania
2023.08 - 2024.08
- Managed inventory control for seamless supply chain management.
- Assembled products efficiently, facilitating timely order fulfilment.
- Completed daily checklists to maintain warehouse cleanliness standards.
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Performed tasks during night shifts to maintain workflow
Front office receptionist
Grano Group
Gdansk, Pomerania
2024.08 - 2025.03
- Resolved invoice discrepancies promptly; ensured accurate accounting records.
- Managed high-pressure situations for optimal customer experience.
- Facilitated clear communication with colleagues in both native and English languages during work time.
- Engaged with international guests daily through in-person conversations and email communication.
- Completed night shifts consistently to support operational needs.
- Provided administrative support to various departments, contributing to smooth operations.
Front office receptionist
Hossa.biz sp. z o.o.
Sopot, Pomerania
2025.03 - Current
- Resolved invoice discrepancies promptly; ensured accurate accounting records.
- Managed high-pressure situations for optimal customer experience.
- Facilitated clear communication with colleagues in both native and English languages during work time.
- Engaged with international guests daily through in-person conversations and email communication.
- Completed night shifts consistently to support operational needs.
- Provided administrative support to various departments, contributing to smooth operations.
- Collaborated with the security team for visitor log maintenance, enhancing safety measures.
Education
Programming
WSB Merito
Gdansk, Pomerania 2023.10 - 2024.04
Skills
- Multitasking proficiency
- Quick learner
- Ability to stay calm under pressure
- Time consciousness
- Weather resilience
- Working at heights training
Languages
English
Advanced
Polish
Native
Affiliations
- Books
- Gym
- Football
Certification
Scaffolder certificate from Warszawski Instytutu Technologicznego (Warsaw technological institute).
Timeline
Front office receptionist
Hossa.biz sp. z o.o.
2025.03 - Current
Front office receptionist
Grano Group
2024.08 - 2025.03
Programming
WSB Merito
2023.10 - 2024.04
Warehouse worker
ThrGruop
2023.08 - 2024.08
Call centre agent for international clients
Armatis
2022.10 - 2023.08